Alexandra Gorski
Team Lead, Technical Service at SciCan- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
German Native or bilingual proficiency
-
French Professional working proficiency
Topline Score
Bio
Credentials
-
Bullet Proof Manager
Crestcom InternationalMay, 2019- Nov, 2024
Experience
-
COLTENE SciCan
-
Canada
-
Medical Equipment Manufacturing
-
100 - 200 Employee
-
Team Lead, Technical Service
-
Nov 2016 - Present
Monitor and coordinate Medical Service Technicians so field issues are handled in an efficient manner and to customer satisfaction.Organize and coordinate technical training for Dealer Technicians, SciCan Service Technicians and Customer Service staff.Manage customer relationships, provide product and technical support to dealers and end-users and support sales team.Help drive continuous improvement in TS, part of planning group and contribute to mapping out and implement new processes and documentation. Show less
-
-
Intl. Account Representative and Service Dispatcher
-
Mar 2014 - Oct 2016
Liaison between various SciCan departments and SciCan’s Middle East customers and Sales Manager. Responsible together with Middle East Area Manager for the smooth operations and client development of that region.Provided technical support to customers via phone and email, maintained, logged, assigned and documented all repairs for dealers and customers and ensured the timely processing of these repairs. Coordinated in-house service training sessions for SciCan’s dental dealers.
-
-
-
Real Estate Homeward Brokerage
-
Canada
-
Real Estate
-
100 - 200 Employee
-
Sales Representative & Office Manager
-
2006 - Dec 2014
Sell, buy and lease commercial and residential properties for clients, member of Vice President Club. Plan, develop and execute sales and marketing strategies, analyze and evaluate market areas. Selected to help organize front desk and to provide office and administrative support to Broker of record and some sales staff. Train new sales and support staff, handle all front office duties. Sell, buy and lease commercial and residential properties for clients, member of Vice President Club. Plan, develop and execute sales and marketing strategies, analyze and evaluate market areas. Selected to help organize front desk and to provide office and administrative support to Broker of record and some sales staff. Train new sales and support staff, handle all front office duties.
-
-
-
Mercedes-Benz Canada
-
Canada
-
Motor Vehicle Manufacturing
-
700 & Above Employee
-
Senior Executive Assistant to the President & CEO
-
2000 - 2003
Managed President’s calendar, daily schedule, and extensive travel arrangements. Controlled information flow into and out of the executive suite. Created and prepared memos, letters and agendas. Arranged all corporate travel for MBC employees, dealers, customers and journalists. Negotiated local hotel rates and organized incentive travel. Successfully coordinated Board meetings, conferences, and other events. Managed President’s calendar, daily schedule, and extensive travel arrangements. Controlled information flow into and out of the executive suite. Created and prepared memos, letters and agendas. Arranged all corporate travel for MBC employees, dealers, customers and journalists. Negotiated local hotel rates and organized incentive travel. Successfully coordinated Board meetings, conferences, and other events.
-
-
-
COLTENE SciCan
-
Canada
-
Medical Equipment Manufacturing
-
100 - 200 Employee
-
Int'l Customer Service Representative
-
1999 - 2000
Interacted with company’s major European customers, mainly German speaking accounts. Provided information in response to inquiries about products and services. Prepared quotations and invoices, monitored orders and handled customer complaints. Translated German correspondence and technical manuals. Interacted with company’s major European customers, mainly German speaking accounts. Provided information in response to inquiries about products and services. Prepared quotations and invoices, monitored orders and handled customer complaints. Translated German correspondence and technical manuals.
-
-
-
Nitidus Technology Inc.
-
Toronto, Canada Area
-
Executive Assistant VP Products
-
1999 - 1999
Provided high-level administrative support to the VP Products, as well as a staff of 16 developers. Created and prepared presentation materials, reports and templates. Arranged travel for all staff and coordinated meetings and conferences. Monitored project plans and managed purchase of all office supplies. Provided high-level administrative support to the VP Products, as well as a staff of 16 developers. Created and prepared presentation materials, reports and templates. Arranged travel for all staff and coordinated meetings and conferences. Monitored project plans and managed purchase of all office supplies.
-
-
-
DHL Worldwide Express GmbH
-
Mannheim, Germany
-
Internal Associate Key Account Desk
-
1996 - 1997
Provided fundamental support to key accounts and key account sales manager; dealt with service inquiries from key accounts. Managed account services through quality checks and other follow-up. Prepared quotations and contracts, and communicated new product and service opportunities. Maintained a continuous flow of information to the customer. Provided fundamental support to key accounts and key account sales manager; dealt with service inquiries from key accounts. Managed account services through quality checks and other follow-up. Prepared quotations and contracts, and communicated new product and service opportunities. Maintained a continuous flow of information to the customer.
-
-
-
BELL LINES int’l freight transport
-
Mannheim, Germany
-
Account Executive
-
1995 - 1996
Organized and supervised international container transports. Interacted with customers as well as other European branches, accepted orders, consistently met deadlines. Prepared invoices and credit notes, and monitored payment and receipt. Organized and supervised international container transports. Interacted with customers as well as other European branches, accepted orders, consistently met deadlines. Prepared invoices and credit notes, and monitored payment and receipt.
-
-
-
TNT Worldwide Express GmbH
-
Stuttgart, Germany
-
Internal Sales Executive
-
1991 - 1994
Sold company products and services to current and potential clients. Followed up on new leads and referrals from field representatives. Made appointments and planned journeys for field representatives. Prepared a variety of reports and statistics. Identified and resolved client concerns. Sold company products and services to current and potential clients. Followed up on new leads and referrals from field representatives. Made appointments and planned journeys for field representatives. Prepared a variety of reports and statistics. Identified and resolved client concerns.
-
-
Education
-
1995 - 1997
Chamber of Industry and Commerce, Mannheim, Germany
Bachelor of Foreign Trade -
1991 - 1993
Chamber of Industry and Commerce, Stuttgart, Germany
State recognized Forwarding Agent
Community
