Team Lead Community Management & Support

• Aug 2022 - Present

Lead Customer Communications Manager EU

• Aug 2021 - Jul 2022

• Management of the customer service teams for the markets Germany, France and the rest of the EU• KPI reporting and data analysis• Coordinate regional recruitment activity, employee onboarding, ongoing training and skills development for team members

Head of Customer Communications Germany

• May 2019 - Jul 2021

• Creation and management of projects in customer communication• Creating and maintaining our help centre based on customer feedback and CSAT data• Online reputation and complaint management

Product Specialist

• Aug 2018 - Apr 2019

• Checking items on stock/quality control - DSLR, lenses, cine Equipment• Preparing, photographing and writing description of items for sale

Internship in Photography and Marketing

• May 2018 - Jul 2018

• Product Photography/Photo retouches with Photoshop and Lightroom • Social media marketing in Instagram and Pinterest • Product Photography/Photo retouches with Photoshop and Lightroom • Social media marketing in Instagram and Pinterest

Content Expert

• Jan 2017 - Apr 2018

Content Expert - Premium Merchant Servicing Team at American Express• Providing client services to global merchants and client managers via email, live chat and phone;• Handling disputes, payment, financial and submission enquiries;

Digital Contact Management

• Oct 2016 - Dec 2016

Digital Contact Management – BTA/PA Corporate Card Servicing Team at American Express (temporary role)• Providing customer service for the German and Austrian market via email communication;• Investigating as well as researching information for customer email requests and managing queries by assigning them to the correct department;

Digital media branding support

• Sep 2017 - Jan 2018

Digital media team at Orbis UK, ad-hoc/part-time unpaid work experience : • Supporting the branding team with their digital design and marketing image creation for this global charity fighting avoidable blindness in developing countries; • Layout design for electronical newsletter and social media appearance by applying internal branding guidelines Digital media team at Orbis UK, ad-hoc/part-time unpaid work experience : • Supporting the branding team with their digital design and marketing image creation for this global charity fighting avoidable blindness in developing countries; • Layout design for electronical newsletter and social media appearance by applying internal branding guidelines

Apprentice as Management Assistant for Tourism and Leisure

• Jan 2013 - Jan 2015

• Development and coordination of tourism and leisure products, conferences, incentives and other events in accordance with customer requirements • Helping to stage and conduct activities and events, for example Gala dinner, conference meetings and leisure activities in Berlin • Development and coordination of tourism and leisure products, conferences, incentives and other events in accordance with customer requirements • Helping to stage and conduct activities and events, for example Gala dinner, conference meetings and leisure activities in Berlin

Internship in Event and Communication Management

• Jun 2011 - Oct 2011

• Dealing with staff planning and disposition for special events such as a Bat Mitzvah with more than 500 guests in high profile locations such as the Jewish museum in Berlin • Research and price analysis of temping agency providers • Dealing with staff planning and disposition for special events such as a Bat Mitzvah with more than 500 guests in high profile locations such as the Jewish museum in Berlin • Research and price analysis of temping agency providers

Internship in Product and Sales Management

• Nov 2010 - Apr 2011

• Planning marketing and communication activities • Contribution to advertising campaigns and activities • Planning marketing and communication activities • Contribution to advertising campaigns and activities