Experience

Network Plus Multi Utility

• Utilities
• 1 - 100 Employee

• Project Administrator

  • Mar 2022 - Present



FOOTASYLUM

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager

  • Sep 2021 - Feb 2022



WHSmith

• United Kingdom
• Retail
• 700 & Above Employee

• Store leader

  • Nov 2020 - Sep 2021

  Managing, leading and coaching a team of 17 sales assistants encouraging them to deliver superior customer service at all times to drive business; • Reviewing and initiating trading briefs within the stores • Meeting with the cluster manager on a regular basis to agree and implement actions for the store and staff • Ensuring COVID measures are adhered to by all staff and customers • Ensuring the store is clean, tidy, priced and fully stocked at all times • Using the company scorecard to track KPI’s and developing new ways to increase sales • Training all team members in every area of the role to ensure diversity within the store, whilst ensuring adherence to all Company procedures; • Developing the company using innovative ways including partnerships with other companies such as M&S food and the post office which can now be found in a number of WHSmith stores. • Managing rotas, ensuring staff levels reflected customer needs and the store always remains open in line with its trading hours; • Recruiting new members into the team, sifting CVs and interviewing; • Ensuring the store is fully compliant in all areas and all staff are trained and competent in all areas. • Maintaining relationships with multiple merchants and suppliers. • High value cash handling. • Motivating the team to achieve high standards • Assigning tasks throughout the shift as required • Ensuring staff are motivated within their roles by holding staff meetings on a regular basis



No1 Currency

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Area Support Manager

  • Jul 2019 - Oct 2020

  •Ensuring the various Bureau teams achieve and exceed sales targets and objectives through the delivery of excellent customer service. •Completing regular store visits across the region and further afield, completing store audits to ensure stores are fully compliant in all areas including but not limited to Compliance; Security; and Health and Safety. •Developing new business relationships to increase customer footfall and income to the stores and representing the business at necessary meetings. •Taking responsibility for local relationship management with suppliers, landlords and business partners as required. •Recruiting, developing, leading and managing a team of Store Managers and Sales Advisors, ensuring they maintain excellent standards of presentation and all staff are fully trained on all aspects of the role. •Managing rotas and holiday planners, ensuring staffing levels reflect customer needs. •Overseeing all absence in the area including holiday and sickness, ensuring it is reported appropriately and stores remain fully functional during trading hours. •Dealing professionally and knowledgeably with all customer complaints/queries ensuring a satisfactory conclusion is met. •Completing thorough investigations on a timely basis as and when required, writing factual reports to document findings and drawing informed conclusions and recommendations. •Ensuring all acquired employees and new employees adhere to all of No1 Currencies and Morrison’s policies including Health and Safety, AML and Security and ensuring all Bureau employees are fully briefed and educated on any changes in policies or procedures. •Undertaking marketing initiatives, to promote the Bureaus and increase brand awareness. •Undertaking any tasks or projects as reasonably requested by management. •In this role I oversaw the recruitment and training of staff and opening of new stores as the company entered a new working relationship with Morrisons, this necessitated travelling UK-wide.



No1 Currency/Fexco Ltd

• United Kingdom

• Deployment Supervisor

  • Nov 2017 - Jul 2019

  Working closely with the Area Manager and Area Support Manger to ensure the smooth and effective operation of the Central region, main duties include: • Managing resources and holidays to ensure cover is available on a local, regional and national basis; • Covering and managing stores across the region and nationally to ensure seamless operation, completing all duties in line with a Store Manager; • Sharing best practice and ways of working across the area to drive continuous improvement; • Delivering excellent customer service, coaching all staff to deliver best in class service at all times; • Recruitment of new team members to the region, sifting CVs and conducting interviews, training new Store Managers to empower them to recruit independently; • Assisting and coaching Store Managers to create and implement effective and innovative marketing plans to promote the store locally and drive business; • Assisting with the opening of new stores nationally, training new store teams in all areas and generally supporting the store opening from an operational perspective; • Completing further training for the Bureau team to ensure all employees are proficient users of the FX system and are following the Company procedures for completing customer transactions;. • Ensuring all Company policies are adhered to at all times including Health and Safety, AML and Security and ensuring all Bureau employees are fully briefed and educated on the policies; • Assisting with resolving customer queries and complaints, escalating to the relevant department when required; and Ad-hoc duties as required by the business including assisting the central Payroll team in the creation of a new timesheet for national use and being part of a team assisting with the acquisitions of TEG (Thomas Exchange Global) and CaC (Cash-a-Cheque).



No1 Currency/Fexco Lt

• Bolton, England, United Kingdom

• Bureau Manager

  • Jul 2015 - Nov 2017

  As Store Manager I was responsible for opening the store and engaging in local business development to drive results to achieve currency sales targets. This led to receiving the regional and national growth award in 2017, growing the store's income by 84%, main duties included: • Managing, leading and coaching a team of Sales Advisors encouraging them to deliver superior customer service at all times to drive business; • Training new members of staff in all areas of the role, ensuring adherence to all Company procedures; • Driving local Western Union business to the branch, this increased up by 57% from 2016 to 2017. • Managing rotas, ensuring staff levels reflected customer needs and the store always remained open in line with its trading hours; • Recruiting new members into the team, sifting CVs and interviewing; • Ensuring the store was fully compliant in all areas and all staff were trained and competent in all areas including AML, Compliance and Anti-Money Laundering; • High value cash handling with multiple currencies, being aware of the local market and responding accordingly with pricing to remain the first choice in Bolton for foreign exchange; • Designing and implementing a marketing plan to increase awareness of the store in the local market and growing customer base; and creating a welcoming and professional environment for all visitors to the store.



Travelex

• United Kingdom
• Financial Services
• 700 & Above Employee

• Travel money advisor-deployment

  • May 2014 - Jul 2015

  As Travel money advisor I was on a deployment contract meaning I would work with the regional manager and regional support manager to make sure there was sufficient cover for all stores in the greater Manchester region, my duties included: • Delivering an excellent customer experience, helping customers choose the right product • Ensuring all Company policies are adhered to at all times including Health and Safety, AML, Security and KYC. • Working to ensure all individual and store targets were met • Handling customers while maintaining high standards of efficiency, accuracy, and confidentiality • Buying and selling foreign currency, travellers cheques and Travel money cards • High value cash handling with multiple currencies • Managing the ordering and receipt of currencies • Promoting the store locally using tannoy announcements and leafleting.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Floor Manager

  • May 2011 - Jan 2014

  As floor manager at a busy, fast paced restaurant next to a football stadium I was responsible for teams ranging from as little as 6 people up to 30 people, my duties included: • Proactively engaging with customers and delivering high levels of customer service at all times • Managing customer queues during peak trading & promotional events • Maintaining health & safety standards and ensuring customer-focused service at all times • Managing cash drawers, cash pick-ups and completing monetary deposits • Developing and implementing food safety training. • Controlling labour and sales on shift • Assisting in training new members of staff • Investigating and resolving complaints regarding food quality or service • Motivating the team to achieve high standards and KPI targets • Assigning tasks throughout the shift as required