Line Trainer

• Nov 2020 - Present

• Delivering in-flight training and checking sessions for cabin crew; • Enabling the cabin crew community to understand, use and develop their role required skills to continuously improve on-board safety and customer experience;• Promoting and maintaining company standards;• Measuring and assisting with improving the overall crew performance, as well as positively influencing the community with dedication and professionalism.

Customer Experience Specialist

• May 2017 - Present

• Conducting the Catering, Sales and Customer Service training for the Cabin Crew members;• Responsibility for sales results in assigned base as well as accountable for base sales performance;• Taking part in selection of the onboard offer, participating in service workshops, assisting in building training materials;• Being trained on product knowledge by directly suppliers (Heinemann, COTY, etc.).

Senior Cabin Attendant

• Dec 2016 - Present

Cabin Attendant

• Jun 2014 - Dec 2016

Volunteer

• Apr 2016 - Present

Lease Sales Representative

• Nov 2012 - Jun 2014

- Renting office spaces in two of the central office buildings: Malmo Office Tower and Project Business Center; - Tenants relation including rent collection, contract coordination, negotiation of existing leasing contract; - Day-to-day management of the two office buildings; - Database drafting of potential clients; - Responsibility to appoint and negotiate the subcontractors; negotiate with subcontractors the services, frequency, costs, machines and tools , payments issues, all aspects involved with services provisions. Follow up the performances. Show less

Consumer Engager

• Jan 2011 - Nov 2012

* Promote special offers in shops selected based on pre-sales cycle. * Activity is to attract potential clients by addressing them according to their preferences; * Provide information to consumers about promotional products and ongoing campaign mechanism (information gained from the training specialist) * Presentation of periodic reports related to sales of products, problems encountered during the campaign. * Promote special offers in shops selected based on pre-sales cycle. * Activity is to attract potential clients by addressing them according to their preferences; * Provide information to consumers about promotional products and ongoing campaign mechanism (information gained from the training specialist) * Presentation of periodic reports related to sales of products, problems encountered during the campaign.