Experience

Ballard Brands
• United States
• Food and Beverage Services
• 1 - 100 Employee
• Marketing Manager

  • Sep 2020 - Present


VSS - Southern Theatres, LLC

• United States
• 1 - 100 Employee

• Loyalty and Marketing Coordinator

  • Mar 2017 - Sep 2020

  - Create and maintains a 90 day marketing calendar - Meet with different departments to review and coordinate messaging for all promotions - Execute targeted campaigns weekly to ensure the correct content goes to the correct members - Build groups of people to message; based on their preferences and purchase history weekly - Coordinate and distribute email messaging for 42 different locations and 450,000 members - Update websites to display current and future promotions and movies - Create script of newsletter to reflect promotions and movies for the week - Build multiple weekly messaging to send out to members - Create and modify campaigns to increase loyalty member interaction and attendance - Interact with loyalty members daily to solve any errors or problems and increase customer satisfaction - Assisting in the roll-out of an app for our brands



Forever 21 Red

• United States
• Retail

• Assistant Manager of Service/Brand and Operations

  • Jun 2016 - Mar 2017

  - Track and oversee the Credit Card Rewards program - Created a strategy to promote employees and customers to join the Rewards program - Trained and supervised employees to excel at their positions - Communicate with customers to resolve complaints and ensure satisfaction - Monitor daily payroll and adjusting schedules accordingly - Tracking profits for the day, week, month, and year - Supporting daily merchandising, floor set plan execution, replenishment and launches - Identifying opportunities and strengths in Loss Prevention within store



Compleat Hospitality Management

• Administrative Assistant/ Marketing Assistant

  • Jun 2014 - Jun 2016

  • Met with different groups to arrange Eat Wings, Raise Funds events • Assisted in arranging promotions for Buffalo Wild Wings with Beer Vendors • Negotiated sponsorships to help promote the brand • Finding vendors to help create the display images for all restaurants. • Ensuring visuals for the restaurant are correct and up to date • Executing Social Media campaigns for restaurants • Met with different groups to arrange Eat Wings, Raise Funds events • Assisted in arranging promotions for Buffalo Wild Wings with Beer Vendors • Negotiated sponsorships to help promote the brand • Finding vendors to help create the display images for all restaurants. • Ensuring visuals for the restaurant are correct and up to date • Executing Social Media campaigns for restaurants



Tower Loan

• United States
• Financial Services
• 200 - 300 Employee

• Management Trainee

  • Nov 2013 - Apr 2014

  • Juggled many different accounts at the same time • Reached and exceeded company goals set up each month • Tracked progress of store delinquency each day • Juggled many different accounts at the same time • Reached and exceeded company goals set up each month • Tracked progress of store delinquency each day



EXPRESS

• India
• Writing and Editing

• Fashion Expert

  • Feb 2010 - Oct 2013

  • Promoted to Fashion Stylist five months after employment • Recognized repeatedly for customers satisfaction through surveys • Received three yearly raises based off of good customer surveys • Coached new employees how to sell products • Built strong client relationships through effective communication, earning several awards for upselling • Assisting with many floor sets to ensure items were up to standard • Promoted to Fashion Stylist five months after employment • Recognized repeatedly for customers satisfaction through surveys • Received three yearly raises based off of good customer surveys • Coached new employees how to sell products • Built strong client relationships through effective communication, earning several awards for upselling • Assisting with many floor sets to ensure items were up to standard