Experience

Modo Labs

• United States
• Software Development
• 1 - 100 Employee

• Implementation Support Specialist II

  • Jun 2021 - Present

• Implementation Support Specialist I

  • Apr 2019 - Jun 2021

• Contractor (via Robert Half)

  • Sep 2018 - Apr 2019



Various agencies

• Vietnam
• IT Services and IT Consulting
• 1 - 100 Employee

• Contractor

  • Dec 2016 - Apr 2019

  Support marketing and development research using LinkedIn, Microsoft Excel, Salesforce.com, and proprietary databases. General social media support. Assignments at startups, more established companies, and a non-profit. Support marketing and development research using LinkedIn, Microsoft Excel, Salesforce.com, and proprietary databases. General social media support. Assignments at startups, more established companies, and a non-profit.



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Systems Engineer - Microsoft UK Limited

  • 2006 - 2011

  • Supported, maintained, deployed, and monitored performance of MSN’s highly available (HA) localized web services and customized web services platform (100+ Windows Server 2008/2003 servers). Projected capacity needs for new and expanded services based on current usage data and future traffic estimates.• Maintained production SQL Server databases. Identified and researched issues with stored procedures and HA failover processes (60+ SQL Server 2008/2005 databases).• Supported, maintained, deployed releases for, and monitored newly-acquired MultiMap’s HA locator web services running on CentOS Linux.• Awarded Operational Excellence Award FY08 Q1 as member of Live Earth 07-07-07 Team for support of online streaming of 2007 Live Earth Concert. Show less

• Operations Analyst

  • 2002 - 2006

  • Deployed and implemented Windows Live Local beta (400+ servers) in new data center on new hardware under tight time constraints. Windows Live Local beta awarded PC Magazine First Looks Editors’ Choice 7 March 2006. Deployed and implemented predecessor service.• Supported, maintained, deployed, and monitored MapPoint Web Services’ (MWS) highly available (HA) production web locator service (100+ servers). Called out active trouble spots to help drive process change to increase automation of on-call pager duty.• Deployed MWS services to additional data center to implement redundant, globally load balanced web services to improve disaster resilience and reduce support burden on operations team.• Organized and presented support information on Vicinity services on Linux/unix platforms to cross train MapPoint Operations team. Legacy Vicinity services were supported for two years.• Successfully migrated legacy Vicinity services hosted in two data centers to one MSN data center (~70 servers). Planned procedures resulting in no downtime for customers following instructions. Drove process change to stabilize platform to reduce on-call rotation stress. Show less