Experience

Holiday Inn Ellesmere Port / Cheshire Oaks

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Food and Beverage Manager

  • Oct 2023 - Present



LGH Hotels Management Ltd

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Operations Manager

  • Oct 2022 - Oct 2023

  Chester, England, United Kingdom



The Queen Hotel

• Food and Beverage Manager

  • Aug 2021 - Oct 2022

  Chester, England, United Kingdom



Vital People

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruiter

  • May 2021 - Aug 2021



Holiday Inn Chester South

• Operations Manager

  • Nov 2018 - May 2021

  Chester, United Kingdom



Queen Hotel

• Banqueting Manager

  • Sep 2016 - Oct 2018

  Chester, United Kingdom Successfully running Kings Grill, Waiting Room bars and restaurants, and from December, the Banqueting department as well.



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Supervisor

  • Jul 2015 - Sep 2016

  Doubletree by Hilton Chester Running the day to day operations of two restaurants, The Brasserie and Bar Lounge, and Marco Pierre White, alongside with the assistant manager and manager.

• Team Leader

  • Sep 2014 - Jun 2015

  Chester, United Kingdom • Opening the restaurant for service (sign in float, preparing bar for the day, assuring the breakfast buffet is replenished and ready)/closed the restaurant (cash up, service report, assuring the restaurant is set for next day's service) • Successfully running shifts of at least 10 waiters • Training new staff • answering enquiries • Complaints handling • Correctly calculated inventory and ordered appropriate supplies • Organised special events in the restaurant, including… Show more • Opening the restaurant for service (sign in float, preparing bar for the day, assuring the breakfast buffet is replenished and ready)/closed the restaurant (cash up, service report, assuring the restaurant is set for next day's service) • Successfully running shifts of at least 10 waiters • Training new staff • answering enquiries • Complaints handling • Correctly calculated inventory and ordered appropriate supplies • Organised special events in the restaurant, including receptions, promotions and corporate lunches • Interacted positively with customers whilst promoting hotel facilities and services • Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes • Covered shifts due to sickness • Recruitment

• Food and Beverage Assistant

  • Mar 2014 - Aug 2014

  Chester, United Kingdom • Answered telephone calls and responded to inquiries. • Assigned customers to tables suitable for their needs and according to rotation. • Assisted diners with obtaining food from buffet/serving table as needed. • Assisted in maintaining preparation and service areas in a sanitary condition • Greeted each customer with friendly eye contact • Stocked bar with beer, wine, liquor, and related supplies • Spoke with customers to ensure satisfaction with food and… Show more • Answered telephone calls and responded to inquiries. • Assigned customers to tables suitable for their needs and according to rotation. • Assisted diners with obtaining food from buffet/serving table as needed. • Assisted in maintaining preparation and service areas in a sanitary condition • Greeted each customer with friendly eye contact • Stocked bar with beer, wine, liquor, and related supplies • Spoke with customers to ensure satisfaction with food and service • Stocked service stations with items such as ice, napkins, and straws • Trained new employees



BOLLICINI LIMITED

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Waitress

  • Nov 2012 - Mar 2014

  Chester, United Kingdom • Determined customer needs by asking relevant questions and listening actively to the responses. • Educated customers about the brand to incite excitement about the company’s mission and values. • Handled all customer relations issues in a gracious manner and in accordance with company policies. • Recommending dishes, and drinks in accordance to type of food



Dominik Cafe

• Chef

  • Feb 2010 - Aug 2011

  Ellesmere Port • Opened the café, prepared the food for the day's service. • Cooked meals to order • Cleaned after each order • If not busy cooking, I would take drinks orders and serve them • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning • Cleaned and sterilised equipment and facilities • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock



Andrea Mattia Concessions in the Mall

• Sales Assistant

  • May 2009 - Dec 2009

  Ellesmere Port • Opened the kiosk • Prepare the food for the day's service • Served customers (taking orders, making the order, serving the guest, charging the guest, cleaning after each order) • Maintained established merchandising standards, including window, floor and promotional displays • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning • Cleaned and organised eating, service, and kitchen areas • Cleaned and sterilised… Show more • Opened the kiosk • Prepare the food for the day's service • Served customers (taking orders, making the order, serving the guest, charging the guest, cleaning after each order) • Maintained established merchandising standards, including window, floor and promotional displays • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning • Cleaned and organised eating, service, and kitchen areas • Cleaned and sterilised equipment • Ordered stock in accordance to sales • Closed the kiosk at the end of each day Show less



Aston Martin

• Receptionist

  • Jun 2008 - Dec 2008

  Qatar • Greeted customers and ascertained customers' needs. • Maintained records related to sales. • Prepared sales slips and sales contracts. • Developed positive customer relationships through friendly greetings and excellent service. • Monitored and analysed sales records and consumer purchasing trends. • Conferred with shop managers to obtain information about customer needs and preferences. • Answered telephone and email enquiries • Made appointments for test drive



Coffee Cottage

• Waitress

  • Aug 2007 - Jun 2008

  Qatar • Interacted with customers • Took orders, made recommendations • Run drinks and food • Cleaned tables • Relayed tables for next customer