Customer Service Representative

• Oct 2020 - Present

Sales Support Assistant

• Sep 2021 - Present

Charity Committee

• Apr 2021 - Present

Assistant General Manager

• Feb 2020 - Jun 2020

Key Holder

• Nov 2018 - Jan 2020

Weddings, fine dining, wine tastings, group events, wine tastings Weddings, fine dining, wine tastings, group events, wine tastings

Strategic Meetings and Congress Manager

• Jan 2019 - Sep 2019

My career at The CM Group began as an assistant and I was promoted to manager within six months. Responsible for managing the overall planning and execution surrounding trade shows, medical professionals' meetings, advisory boards and meeting requests for Bio Pharmaceutical Companies. Maintain strong client and vendor relationships. Negotiate contracts and budgetary constraints, provide on-site support and complete post summary surveys. In charge of any and all group travel, including but not limited to; air and ground transportation, rooms blocks and all necessary VIP amenities that would be needed. As an assistant, I was responsible for the research of sponsorship opportunities, coordinate marketing materials and sourcing of venues. Also, as an assistant, I was in charge of maintaining office supplies for the company based on our quarterly budgets. Show less

Assistant General Manager

• Oct 2017 - Oct 2018

Implemented cost control measures to ensure operations remain within company targets for Scarlet Oak Tavern. Maximized merchandizing, staff management and inventory control. Trained, counseledand supervised a staff of more than 60 employees. Coordinated orientation sessions followed by allonboarding for new hires. Executed detailed training schedules as well as all required HR paperwork,policies and procedures and necessary paperwork for a successful new employee. Scheduled staff toensure balanced coverage at all times. Show less

Banquet Sales Manager

• Jul 2010 - Oct 2017

Charged with the entire private dining business of the Scarlet Oak Tavern. Events encompassedcorporate meetings, bridal showers, rehearsal dinners, wedding ceremonies and receptions; as wellas, pharmaceutical events. Continued to identify and execute new business opportunities. Managedstaff trainings to ensure steps of service were executed properly. Met with Chefs to create seasonallyinspired menus that were cost effective; based on the surrounding markets. Responsible for drawingup detailed banquet event order forms for each client to cover menu items, room set up, décor andtiming of entire event. Show less

Event Manager

• May 2016 - Oct 2017

Executed all aspects of our Fireside Catering Wedding at Fruitlands Museum in Harvard, MA. Work closely with the bride and groom to developed event time lines and coordinated event communications. Developed contingency plans/arrangements to include risk management. Established and maintained client relationships to maximize customer satisfaction. Oversaw and executed all timeline related actives i.e. intros, first dance, speeches, cake cutting, parents dances, send offs as well as executed dinner service with the Chef. Show less