Alexandra Buehrle
Senior Customer Success Manager at Bluecore- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Prakash Janakiraman
Alex managed our account at Nextdoor for over three years between SendGrid and their eventual acquisition by Twilio. During that time, our sending volumes for both emails and SMS increased substantially, requiring us to collaborate tightly with their team on novel technical solutions (compression, network peering) as well as finding ways to optimize our contract terms. Through it all, Alex was proactive, creative, collaborative, and most of all felt like an extension of our team. She also facilitated great executive to executive communication between our organizations, and was an advocate for setting up a stage session to showcase our work at Twilio's annual SIGNAL conference. Internally we considered our relationship with Twilio/Sendgrid one of our strongest among vendors, and a lot of that is a testament to Alex's commitment to our partnership. Would highly recommend her!
Vincent Nguyen
I collaborated with Alex on the Netflix account, where we provided strategic, personalized support for the renowned streaming media company, specifically during the lead-up to and early phase of its crackdown on account password sharing. As a hardened customer success manager, Alex pioneered and managed the relationship between Twilio and Netflix, planning and orchestrating daily tasks and weekly meetings. I often referred to her as the quarterback on the Netflix account team because she possessed certain untangible knowledge and skillset, most notably her vision of the "playing field" to accomplish any given task regardless of the difficulty. In conjunction, with her previous experience in sales and account and customer management, Alex made the lives for the internal and external Netflix stakeholders, easier by pinpointing pain points and bottlenecks and rectifying them before they could escalate out of control. Overall, I highly recommend Alex to any company, organization, and government regardless of its size. She brings a rich and diverse background and skillset in customer and account management and sales from various business industries. Combined with her trademarked people skills and relationship building/establishment, they give her an unparalleled edge over her colleagues. You will not regret having her on your team.
Prakash Janakiraman
Alex managed our account at Nextdoor for over three years between SendGrid and their eventual acquisition by Twilio. During that time, our sending volumes for both emails and SMS increased substantially, requiring us to collaborate tightly with their team on novel technical solutions (compression, network peering) as well as finding ways to optimize our contract terms. Through it all, Alex was proactive, creative, collaborative, and most of all felt like an extension of our team. She also facilitated great executive to executive communication between our organizations, and was an advocate for setting up a stage session to showcase our work at Twilio's annual SIGNAL conference. Internally we considered our relationship with Twilio/Sendgrid one of our strongest among vendors, and a lot of that is a testament to Alex's commitment to our partnership. Would highly recommend her!
Vincent Nguyen
I collaborated with Alex on the Netflix account, where we provided strategic, personalized support for the renowned streaming media company, specifically during the lead-up to and early phase of its crackdown on account password sharing. As a hardened customer success manager, Alex pioneered and managed the relationship between Twilio and Netflix, planning and orchestrating daily tasks and weekly meetings. I often referred to her as the quarterback on the Netflix account team because she possessed certain untangible knowledge and skillset, most notably her vision of the "playing field" to accomplish any given task regardless of the difficulty. In conjunction, with her previous experience in sales and account and customer management, Alex made the lives for the internal and external Netflix stakeholders, easier by pinpointing pain points and bottlenecks and rectifying them before they could escalate out of control. Overall, I highly recommend Alex to any company, organization, and government regardless of its size. She brings a rich and diverse background and skillset in customer and account management and sales from various business industries. Combined with her trademarked people skills and relationship building/establishment, they give her an unparalleled edge over her colleagues. You will not regret having her on your team.
Prakash Janakiraman
Alex managed our account at Nextdoor for over three years between SendGrid and their eventual acquisition by Twilio. During that time, our sending volumes for both emails and SMS increased substantially, requiring us to collaborate tightly with their team on novel technical solutions (compression, network peering) as well as finding ways to optimize our contract terms. Through it all, Alex was proactive, creative, collaborative, and most of all felt like an extension of our team. She also facilitated great executive to executive communication between our organizations, and was an advocate for setting up a stage session to showcase our work at Twilio's annual SIGNAL conference. Internally we considered our relationship with Twilio/Sendgrid one of our strongest among vendors, and a lot of that is a testament to Alex's commitment to our partnership. Would highly recommend her!
Vincent Nguyen
I collaborated with Alex on the Netflix account, where we provided strategic, personalized support for the renowned streaming media company, specifically during the lead-up to and early phase of its crackdown on account password sharing. As a hardened customer success manager, Alex pioneered and managed the relationship between Twilio and Netflix, planning and orchestrating daily tasks and weekly meetings. I often referred to her as the quarterback on the Netflix account team because she possessed certain untangible knowledge and skillset, most notably her vision of the "playing field" to accomplish any given task regardless of the difficulty. In conjunction, with her previous experience in sales and account and customer management, Alex made the lives for the internal and external Netflix stakeholders, easier by pinpointing pain points and bottlenecks and rectifying them before they could escalate out of control. Overall, I highly recommend Alex to any company, organization, and government regardless of its size. She brings a rich and diverse background and skillset in customer and account management and sales from various business industries. Combined with her trademarked people skills and relationship building/establishment, they give her an unparalleled edge over her colleagues. You will not regret having her on your team.
Prakash Janakiraman
Alex managed our account at Nextdoor for over three years between SendGrid and their eventual acquisition by Twilio. During that time, our sending volumes for both emails and SMS increased substantially, requiring us to collaborate tightly with their team on novel technical solutions (compression, network peering) as well as finding ways to optimize our contract terms. Through it all, Alex was proactive, creative, collaborative, and most of all felt like an extension of our team. She also facilitated great executive to executive communication between our organizations, and was an advocate for setting up a stage session to showcase our work at Twilio's annual SIGNAL conference. Internally we considered our relationship with Twilio/Sendgrid one of our strongest among vendors, and a lot of that is a testament to Alex's commitment to our partnership. Would highly recommend her!
Vincent Nguyen
I collaborated with Alex on the Netflix account, where we provided strategic, personalized support for the renowned streaming media company, specifically during the lead-up to and early phase of its crackdown on account password sharing. As a hardened customer success manager, Alex pioneered and managed the relationship between Twilio and Netflix, planning and orchestrating daily tasks and weekly meetings. I often referred to her as the quarterback on the Netflix account team because she possessed certain untangible knowledge and skillset, most notably her vision of the "playing field" to accomplish any given task regardless of the difficulty. In conjunction, with her previous experience in sales and account and customer management, Alex made the lives for the internal and external Netflix stakeholders, easier by pinpointing pain points and bottlenecks and rectifying them before they could escalate out of control. Overall, I highly recommend Alex to any company, organization, and government regardless of its size. She brings a rich and diverse background and skillset in customer and account management and sales from various business industries. Combined with her trademarked people skills and relationship building/establishment, they give her an unparalleled edge over her colleagues. You will not regret having her on your team.
Experience
-
Bluecore
-
United States
-
Software Development
-
300 - 400 Employee
-
Senior Customer Success Manager
-
May 2023 - Present
Bluecore is a retail marketing platform that enables marketers to turn data into revenue-generating campaigns, in minutes. With data built directly into campaign workflows alongside point-and-click predictive models, retail marketers can bypass manual processes to trigger any communication and automate the who, what, when, where of every email, mobile, site, and paid media message for each individual shopper. More than 400 brands trust Bluecore to rapidly increase customer retention and drive predictable revenue, including Express, Bass Pro Shops, Lenovo, Steve Madden, Alo Yoga, and Lulu & Georgia. For more information, visit Bluecore.com. Show less
-
-
-
Twilio
-
IT Services and IT Consulting
-
Senior Customer Success Manager
-
Feb 2019 - Feb 2023
As a Senior Customer Success Manager, I was responsible for retaining $30M in annual revenue across a highly strategic portfolio of enterprise customers. I consistently surpassed customer success metrics for revenue retention and had a 100% customer renewal rate. My focus was on strengthening customer relationships, through product adoption and product feedback, to ensure they received maximum value from Twilio's solutions. Although revenue retention was my number one priority, my strong sales background helped me drive additional revenue growth and new product solutions for customers. Due to the complexity of Twilio's solutions, I worked cross-functionally within Twilio (sales, technical support, product, solutions engineering, carrier relations, industry relations) to ensure my customers were supported at the highest level. Outside of my day-to-day customer responsibilities, I spent time mentoring new customer success managers, was an official subject matter expert (SME) for the email API product, and assisted with the development and global rollout of customer success training and enablement. Show less
-
-
-
SendGrid
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
Senior Customer Success Manager
-
Apr 2018 - Jan 2019
SendGrid was acquired by Twilio in February 2019. As a Senior Customer Success Manager, I was responsible for retaining $10M in annual revenue across a highly strategic portfolio of enterprise customers. I consistently surpassed customer success metrics for revenue retention and had a 100% customer renewal rate. I partnered with my senior leadership team to implement customer success plans and improve overall customer success process. SendGrid was acquired by Twilio in February 2019. As a Senior Customer Success Manager, I was responsible for retaining $10M in annual revenue across a highly strategic portfolio of enterprise customers. I consistently surpassed customer success metrics for revenue retention and had a 100% customer renewal rate. I partnered with my senior leadership team to implement customer success plans and improve overall customer success process.
-
-
-
CareerBuilder
-
United States
-
Technology, Information and Internet
-
700 & Above Employee
-
Customer Success Manager
-
Mar 2016 - Mar 2018
In the Staffing & Recruiting Division, I partnered with clients from implementation through renewal, building and executing strategies for software adoption and engagement. I was responsible for $5 million in annual revenue. As a consultant and trusted advisor to my clients, I continually grew their knowledge, as well as usage, of CareerBuilder's technology and data solutions to provide an industry-leading experience that led to client retention and growth. I traveled across the country delivery in-person trainings for recruiters, with the overall goal to increase utilization and adoption. Show less
-
-
Account Manager
-
Oct 2014 - Feb 2016
In the Staffing and Recruiting Division, I supported major accounts within a $10 million book of business, grew existing relationships, and identified new business opportunities for sales representatives. I conducted trainings for recruitment solutions, which increased adoption and overall utilization, driving high client retention rates.
-
-
Sales Account Executive
-
Nov 2013 - Oct 2014
I specialized in selling recruitment solutions within the IT / Engineering vertical. I consistently exceeded quarterly sales targets, averaging 180%. My high sales attainment led to me being selected for the 2014 President's Club. I was a senior leader on my team, and assisted with training and mentoring new hires.
-
-
-
hiredMYway.com
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
Director of Sales
-
Apr 2013 - Sep 2013
Consistently surpassed 135% of sales quotas. Implemented new sales processes and increased closing percentages by 15%. Consistently surpassed 135% of sales quotas. Implemented new sales processes and increased closing percentages by 15%.
-
-
-
Groupon
-
United States
-
Technology, Information and Internet
-
700 & Above Employee
-
Senior Account Executive
-
Oct 2010 - Mar 2013
I launched the Groupon market in Anchorage, AK and was quickly promoted to the Seattle, WA market. I was responsible for identifying new business opportunities, building a strong sales pipeline, and managing customers post-sale. I upsold and cross-sold various Groupon products, including Rewards, Scheduler, Payments, and Breadcrumb. I generated over $9 million in annual revenue, was recognized in the top 10% of sales executives and awarded membership to the President's Club. I consistently exceeded monthly revenue sales targets, averaging 180% with peaks of 320%. Outside of my day-to-day sales responsibilities, I piloted new internal sales processes, and interviewed potential candidates. I also assisted with sales trainings and led mentorship programs for new hires. During my tenure at Groupon, I was promoted from Account Executive to Senior Account Executive. Show less
-
-
-
Wells Fargo Advisors, LLC
-
United States
-
Investment Banking
-
1 - 100 Employee
-
Financial Representative Intern
-
Jun 2010 - Sep 2010
I assisted a leading financial advisor with 50+ strategic accounts. Administered various marketing channels to current and potential clients, growing overall revenue and retention across portfolio. I assisted a leading financial advisor with 50+ strategic accounts. Administered various marketing channels to current and potential clients, growing overall revenue and retention across portfolio.
-
-
-
TEAM Enterprises
-
Appliances, Electrical, and Electronics Manufacturing
-
Marketing Brand Ambassador
-
Jun 2010 - Sep 2010
I partnered with an activation manager to increase sales and brand awareness. I managed product distribution, sampling, and product feedback. I partnered with an activation manager to increase sales and brand awareness. I managed product distribution, sampling, and product feedback.
-
-
-
5280 Magazine
-
United States
-
Book and Periodical Publishing
-
1 - 100 Employee
-
Marketing and Sales Intern
-
May 2009 - Aug 2009
As an intern, I was tasked with creating a marketing plan to increase e-newsletter subscriptions by 20%. I successfully hit this metric, and also assisted account executives with business development and new sales opportunities. I also coordinated and participated in events throughout the Denver community to promote the 5280 brand. As an intern, I was tasked with creating a marketing plan to increase e-newsletter subscriptions by 20%. I successfully hit this metric, and also assisted account executives with business development and new sales opportunities. I also coordinated and participated in events throughout the Denver community to promote the 5280 brand.
-
-
Education
-
2007 - 2010
University of Colorado Boulder
B.A., Economics -
2009 - 2009
Lorenzo De Medici
Italian Studies -
2006 - 2006
University of Kansas
Community
