Experience

La Réserve Genève - Hotel, Spa and Villa

• Switzerland
• Hospitality
• 100 - 200 Employee

• Gouvernante Generale

  • Apr 2022 - Present



Le Royal Monceau - Raffles Paris

• France
• Hospitality
• 100 - 200 Employee

• Gouvernante Générale

  • Apr 2019 - Apr 2022

  • Responsible for the smooth running of the operation daily and all related areas in HSK Department• Supervision & management of 90 employees between housekeepers / laundry / valets department etc. & directly reporting to Director of Rooms• In charge of all working schedule – check and organise manning level in accordance to the occupancy• In charge of various monthly inventories & order supplies according to business level and needs• Leading actively daily briefing with sharing of key point & score survey with a power point• Check guest floors daily, spot check occupied and vacant rooms, VIP rooms, • Authorise and maintain records of payroll sheets, overtime, extra payments, Bank Holidays and holidays. • Control and ordering guest and cleaning supplies, ensuring that there is no wastage or misuse of hotel property• Spot check the housekeeping/laundry/public areas pantries’ par stock to ensure that there is no over-age or shortage of items• Manage of storage rooms and keep records of any items removed or returned to storage areas• Liaise with Contract Cleaners to ensure all schedules are met and areas cleaned to standard, bi-weekly walk around• Understand the Profit and Loss report / Participate in budget elaboration and projects with the Director of Rooms• Follow up monthly P&L result & share with team. • Payroll casual in line with activity and hotel occupancy and assist with cost control and payroll• Managing to find methods of reducing costs without affecting the level of service or product for our guests• Assist to the recruitment of Housekeeping/Laundry staff & Conduct regularly appraisals, probations reviews & follow-up on goals • Follow-up immediately on guest incident / need or complain with management of Glitches via Hotsos• Keep team motivated & involved in LQE, Medalia & Forbes Audit / ResultsPalace ✯ - 149 Rooms & Suites - located Paris VIII - Champs ElyséesHousekeeping Team of 90 employees Show less

• Adjointe Gouvernante Générale

  • Jan 2018 - Mar 2019



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Assistant Director Of Housekeeping - Adjointe Gouvernant Général

  • Sep 2016 - Dec 2017

  • Joined Opening Team & PC Members for Pre-Opening Time • Structuring HSK Department from A to Z, Pre-Opening Ordering, Equipment and Inventory, OS&C, FF&E, Dispatch & Set-up • Responsible for the smooth running of the operation and all related areas in the absence of the Director of Housekeeping • Supervision & management of housekeeping / laundry department of 40 employees & directly reporting to Director of Housekeeping • In charge of all working schedule – check and organise manning level in accordance to the occupancy • In charge of various monthly inventories & order supplies according to business level and needs • Leading actively daily briefing with sharing of key point & score survey with a power point • Check guest floors daily, spot check occupied and vacant rooms, VIP rooms, • Authorise and maintain records of payroll sheets, overtime, extra payments, Bank Holidays and holidays. • Ensure controls are being followed such as for lost and found, keys, etc. • Control and ordering guest and cleaning supplies, ensuring that there is no wastage or misuse of hotel property • Spot check the housekeeping/laundry/public areas pantries’ par stock to ensure that there is no over-age or shortage of items • Liaise with Contract Cleaners to ensure all schedules are met and areas cleaned to standard, bi-weekly walk around • Follow monthly P&L result & share with team. • Payroll casual in line with activity and hotel occupancy and assist with cost control and payroll • Assist to the recruitment of Housekeeping/Laundry staff & Conduct regularly appraisals, probations reviews & follow-up on goals • Follow-up immediately on guest incident or need or complain with management of Glitches via Hotsos 5 ✯ Hotel - 100 Rooms & Suites Hotel - 41 Private Residential Units located in City of London Area 5 F&B outlets , Merchants Hall & UN Ballroom Banquet - for business meetings and events Private Club Chateau Latour – 1st Club Chateau Latour in the World Show less



Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Assistant Housekeeping Manager

  • May 2015 - Aug 2016

  • Supervision and management of 20 floors supervisors & directly reporting to Director of Housekeeping • In charge of various monthly inventories & order supplies according to business level and needs • Follow up & training on the established standards of conduct and house rules, fire regulations and department procedures & policies • Leading actively daily briefing with sharing of key point & numbers • Maintain & Control all rooms area and tools in a perfect state of cleaning and maintenance • Check guest floors daily, spot check occupied and vacant rooms, VIP rooms • Prepare Rooms Attendants’ and Floor Housekeepers’ daily work assignments • Control productivity on daily basis • Maintain good communication with other departments & liaise with outside contractors as appropriate • Ensure controls are being followed such as for lost and found, keys, etc. • Control guest and cleaning supplies, ensuring that there is no wastage or misuse of hotel property • Responsible for the monthly exchange of mini bar items, both spoilage and soon to be expired items. • Spot check the service pantries’ par stock to ensure that there is no over-age or shortage of items • Manage of storage rooms and keep records of any items removed or returned to storage areas • Participate in budget elaboration and projects with Housekeeping Director • Follow monthly P&L result & share with team • Payroll casual in line with activity and hotel occupancy • Managing to find methods of reducing costs without affecting the level of service or product for our guests • Follow-up immediately on guest incident or need or complain with management of e-log via Hotsos 5 ✯ Hotel - 430 Rooms & 71 Suites with a stunning Presidential Suite located in Central, Hong Kong CBD 10 Outlets F&B - Pierre Restaurant 2 Michelin ✯, Mandarin grill 1 Michelin ✯,Man Wah 1 Michelin ✯Chinese restaurant Function rooms for business meetings and events up to 500 guests Show less



Shanghai Maritime School

• Shanghai City, China

• English & Chinese Language Student

  • Aug 2012 - May 2014



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Assistant Housekeeping Manager

  • Sep 2011 - Aug 2012

• Housekeeping & Engineering Dispatch Coordinator

  • Aug 2010 - Sep 2011

• Housekeeping Floor Supervisor

  • Jun 2006 - Aug 2010



Relais & Châteaux

• Hospitality
• 400 - 500 Employee

• Commis at the Fine Dining Restaurant « 2 Michelin Stars »

  • 2002 - 2006



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Housekeeping Floor Supervisor Trainee

  • Apr 2005 - Aug 2005



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Front Desk - Receptionist Trainee

  • Jun 2004 - Aug 2004



Council of French Department « Charente Maritime »

• La Rochelle, France

• Responsible for Private Events for the President and CEO

  • Jun 2003 - Mar 2004

  Punctual Mission and Organization of Special Events Punctual Mission and Organization of Special Events