Alexandra Borodina
Restaurant Manager ( IRD, All Day Dining, Pool bar) at Paramount Hotels & Resorts- Claim this Profile
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Russian Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Cross Training in Events Department as Admin and Sales Executive
Armani Hotel Dubai -
Extraordinary Sales
Hilton Hotels & Resorts -
HACCP Level 2
Hilton Hotels & Resorts -
Management Development Programm
Hilton Hotels & Resorts
Experience
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Paramount Hotels & Resorts
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United Arab Emirates
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Hospitality
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1 - 100 Employee
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Restaurant Manager ( IRD, All Day Dining, Pool bar)
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Nov 2021 - Present
• To produce an outstanding guest experience within the Room Service, All day Dining and Pool Bar by managing a service team in cooperation with the culinary team • Recruitment of Team Members • Training plan for all 3 outlets and execution • Managing overall operation for breakfast, lunch and dinner • Review and evaluate the degree of customer satisfaction • Handle guest enquiries and complaints in a courteous and efficient manner • Communication with all the departments of the Hotel • Working closely with Marketing, Culinary, Sales and Events departments in order to drive the revenue • Appraise staff performance and provide feedback to improve productivity • Estimate future needs for goods, kitchen utensils and cleaning products • Manage restaurant’s good image and suggest ways to improve it • Create detailed reports on weekly, monthly and annual revenues and expenses, P&L • Implement policies and protocols that will maintain future restaurant operations
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Atlantis Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Assistant Restaurant General Manager
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May 2021 - Oct 2021
• Managing the restaurant operation and maintaining the highest standards • Constantly providing the training for the team in order to deliver the best service to the guest • Review and evaluate the degree of customer satisfaction of the bar and restaurant • Establish strong relationships and provide a high level of customer service with all the guests • Communication with other departments • Managing the restaurant operation and maintaining the highest standards • Constantly providing the training for the team in order to deliver the best service to the guest • Review and evaluate the degree of customer satisfaction of the bar and restaurant • Establish strong relationships and provide a high level of customer service with all the guests • Communication with other departments
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Dubai Marine Beach Resort & Spa
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United Arab Emirates
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Hospitality
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100 - 200 Employee
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Assistant Venue Manager
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Aug 2020 - Feb 2021
• Develop good guests’ relationships and address guests service needs • Manage purchasing, inventory, maintenance and other operational functions • Develop strategies for better workplace efficiency and goal achievement • Liaise between manager, guests and employees • Ensure the cleanliness of the Lounge and Bar area is always at the highest standards and reflecting a positive image to the guests • Ensure the strictest basic food and hygiene standards are maintained • Develop good guests’ relationships and address guests service needs • Manage purchasing, inventory, maintenance and other operational functions • Develop strategies for better workplace efficiency and goal achievement • Liaise between manager, guests and employees • Ensure the cleanliness of the Lounge and Bar area is always at the highest standards and reflecting a positive image to the guests • Ensure the strictest basic food and hygiene standards are maintained
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The Geography Lounge
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Россия
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Lounge Manager
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Sep 2018 - Dec 2019
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service • Effectively manage the team and general day to day operations • Continually strive to develop staff in all areas to ensure professional growth within the team. • Ensure product quality, consistency and brand image are being presented • Report any inconsistencies, issues with any of the products immediately to the Head Chef • Interact and obtain any feedback from the customers that will contribute towards developing a better service • Ensure the strictest basic food and hygiene standards are maintained • Deal with all customer complaints • Monitor daily wastage and take corrective action to reduce the wastage as per standards • Ensure the cleanliness of the Lounge and Bar area is always at the highest standards and reflecting a positive image to the customers • Attend Revenue meeting( working on improvement of COS , monthly revenue, effective menu engineering ,etc)
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Hilton Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Assistant Venue Manager
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Mar 2015 - Dec 2017
• Regularly review and evaluate the degree of customer satisfaction of the bar and dining; recommend new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigate and resolve food quality and service complaints. Interact positively with customers • Establish strong relationships and provide a high level of customer service • Planning new promotions to drive the business • Working with events enquiries( event’s organizers, planners, suppliers) • Maintain exceptional operational standards • Duty Manager ( insure the F&B outlets run smoothly evening and night operation, report to the Manager in case of any emergencies or follow ups with the guests complains) • Update forecast and revenue reports • Reporting to the Director of F & B • Conducting reviews of team member performance (PDR, PDP, probation reviews) • Recruitment of Team members • Conducting daily, weekly and monthly briefings, communication meetings and training
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Armani Hotel Dubai
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Hospitality
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400 - 500 Employee
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Captain
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Jan 2013 - Feb 2015
• Ensuring all service elements are delivered to a high standard• Training for new ambassadors (full induction & welcome kit)• Completion of all paperwork, roster, checklists & reports• PIC of HACCP• Managing of the team, ensuring all team members are capable of delivering high level of service via training • Complaints Handling• Performing and supervising closing and opening duties
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Senior Hostess
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Nov 2011 - Jan 2013
• Overall management of the lobby area• Welcoming and engaging with the guests • Displaying the high level of customer-oriented service, ensuring guests’ satisfaction and enabling them to return• Supervising closing shift and procedure• Supplies inventory• Maintaining lobby area in accordance with the hygienic standards of the hotel• Preparing welcome drinks for new arrivals and SPA guests and ensuring they are always available• Maintaining its cleanliness and exercising general control of the bar• Serving food and drinks to customers seating at the bar counter in a friendly and helpful manner and always trying to anticipate their needs and wishes, up-selling, collecting payments and bills
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Kempinski Hotels
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Germany
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Hospitality
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700 & Above Employee
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Bartender
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Jul 2011 - Nov 2011
• Arranging displays of bar stock and glassware • Keeping an inventory of liquors, wines, beers, soft drinks, cream, fruits and fruit juices • Ordering supplies in regards to the consumption • Mixing and introducing new drinks and beverages • Arranging displays of bar stock and glassware • Keeping an inventory of liquors, wines, beers, soft drinks, cream, fruits and fruit juices • Ordering supplies in regards to the consumption • Mixing and introducing new drinks and beverages
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Grand Hyatt
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Hospitality
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700 & Above Employee
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Waitress
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Mar 2010 - Mar 2011
• Performing all necessary tasks to serve food and beverage according to the service standards and operating manuals of the hotel • Cashiering responsibilities • Performing all necessary tasks to serve food and beverage according to the service standards and operating manuals of the hotel • Cashiering responsibilities
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Education
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2022 - 2025
Synergy University Dubai
Executive Master of Business Administration, Business Administration and Management, Strategy and Leadership -
2004 - 2007
Hospitality Management and Tourism at St.Petersburg Baltic State College of Hospitality.
Bachelor's degree, Hospitality Management and Tourism -
1995 - 2004
St.Petersburg Secondary School No.166, specializing in Economics, a diploma of secondary education.
Diploma of secondary education., St.Petersburg Secondary School specializing in Economics
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