Experience

Zingerman's

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2016 - Present

  • Communicate with a high volume of guests over the phone, email and live chat while carefully following Standard Operating Procedures to fulfill requests to create, edit, or cancel current and future orders • Collaboratively participate in hiring, training, and supervising holiday staff • Promote ongoing development of food knowledge through the Great Food Group committee • Manage communication and coordinate incoming samples from potential vendors and document detailed tasting notes… Show more • Communicate with a high volume of guests over the phone, email and live chat while carefully following Standard Operating Procedures to fulfill requests to create, edit, or cancel current and future orders • Collaboratively participate in hiring, training, and supervising holiday staff • Promote ongoing development of food knowledge through the Great Food Group committee • Manage communication and coordinate incoming samples from potential vendors and document detailed tasting notes for cross-business Tasting Team Show less • Communicate with a high volume of guests over the phone, email and live chat while carefully following Standard Operating Procedures to fulfill requests to create, edit, or cancel current and future orders • Collaboratively participate in hiring, training, and supervising holiday staff • Promote ongoing development of food knowledge through the Great Food Group committee • Manage communication and coordinate incoming samples from potential vendors and document detailed tasting notes… Show more • Communicate with a high volume of guests over the phone, email and live chat while carefully following Standard Operating Procedures to fulfill requests to create, edit, or cancel current and future orders • Collaboratively participate in hiring, training, and supervising holiday staff • Promote ongoing development of food knowledge through the Great Food Group committee • Manage communication and coordinate incoming samples from potential vendors and document detailed tasting notes for cross-business Tasting Team Show less



University of Michigan

• United States
• Higher Education
• 700 & Above Employee

• Graduate Student Researcher

  • Sep 2011 - Dec 2016

  • Spearheaded a multi-study research program focused on adult attention-deficit/hyperactivity disorder by reviewing literature, developing questionnaires, programming experimental paradigms, recruiting participants, collecting qualitative and quantitative data, statistically analyzing the results, and presenting those research findings at multiple national conferences

• Graduate Student Instructor

  • Sep 2012 - Dec 2015

  • Led introductory and upper-level discussion sections on topics including cognition, neuroscience, and research methods • Taught two-day workshop for graduate and post-graduate researchers focused on adapting behavioral paradigms to a neuroimaging setting