Experience

7 Daze

• United States
• Consumer Goods
• 1 - 100 Employee

• Account Executive

  • Jan 2018 - Present

  • Sales and account management for over 50 brick and mortar vape shop • International business acquisition • Sales and account management for over 50 brick and mortar vape shop • International business acquisition



Servicon

• United States
• Human Resources
• 1 - 100 Employee

• Operations & Customer Service Representative (Client Success Manager)

  • Apr 2016 - Jul 2017

  • Sales and account management for apartment and office cleaning accounts • Directly supervised and mentored assigned staff, interviewed and hired new staff, conducted on-boarding orientations, reviewed and evaluated work quality, and counseled/coached staff to improve performance • Developed, implemented and improved operational systems • Functioned as an integral part of business development, client success and client retention • Met with customers to schedule upcoming events, special requests and complaints • Created best practices, policies and process changes that ensured efficient and cost-effective use of staff time, supplies and equipment in coordination with the General Manager • Created daily work schedules and managed open positions, vacations and absenteeism to ensure work completion • Evaluated problems with field staff and resolved escalated field staff/customer issues • Reviewed timecards for accuracy and completeness, and submitted to the General Manager or Payroll Department as needed • Inventory and ordering of supplies and monitoring of utilization, ensuring efficient and cost-effective use • Managed email marketing campaigns • Maintained and managed Social Media Pages, including Facebook and LinkedIn



HROIC

• Human Resources Services
• 1 - 100 Employee

• Operations Intern

  • Feb 2016 - Apr 2016

  • Created legal database containing all of the company’s contracts, statements of work and budgets • Scheduled and calendared events • Internal documentation and correspondence • Created legal database containing all of the company’s contracts, statements of work and budgets • Scheduled and calendared events • Internal documentation and correspondence



Loyola Marymount University

• United States
• Higher Education
• 700 & Above Employee

• Student Services Specialist (Client Success Manager)

  • 2012 - 2016

  STUDENT SERVICES SPECIALIST 2012 to 2016 • Functioned as the liaison and account manager for Student Leadership and Development in its relationships with over 130 campus clubs and organizations. • Performed event coordination, and management duties ranging from small-scale to campus-wide CAMPUS TOUR GUIDE 2015 to 2016 • Led over 40 tours throughout the course of the year for over 1,000 potential students • Liaison to the pool of potential students and their families • Conduced a range of Public Relations functions ORIENTATION LEADER 2015 • Selected as 1 of 4 Communication Majors to serve in this role • Led a case load of 7-10 incoming students through orientations, including advisor introductions, class registration and orientation with the mission and culture of LMU