Experience

Urban College of Boston

• United States
• Higher Education
• 1 - 100 Employee

• Registrar & Director of Technology Support Services

  • Oct 2022 - Present

  As the Registrar & Director of Technology Support Services, I serve as Urban College’s official guardian of academic records. I am is responsible for the accuracy, reliability, timeliness, retrieval, reporting and security of information about the college's students through effective performance in: comprehensive student records management; interpretation, programming and implementation of academic policy; reporting of student information; budget management; and management of office staff. I also provide leadership, oversight, and direction to the Office of Technology Support Services to support the effective use of technology across the College. I am responsible for collaborating with external vendors and consultants, along with internal IT support staff to build infrastructure and processes, paired with software and hardware, that will support daily operations, and support the growth and development of the College.

• Registrar

  • Aug 2020 - Oct 2022

  As the chief records officer for Urban College, I am responsible for the maintenance and accuracy of all college records, compliance with all Federal and State laws and guidelines pertaining to record privacy and retention, and serving as the college’s expert on policy and procedures for records. I manage registration, graduation, and enrollment procedures. I serve as the System Administrator for our SIS (Sonis) and support all other staff, determine project priorities, and manage role security and creation. I currently supervise and support three staff members: the Enrollment Coordinator, Information Technology Specialist, and Learning Management Administrator.



NEACRAO (New England Association of Collegiate Registrars and Admissions Officers)

• Past President

  • Nov 2021 - Nov 2022

• President

  • Nov 2020 - Nov 2021

  As President, I am responsible for overall leadership of the organization, implementation of our conference and meeting goals, and delegation of responsibilities to colleagues.

• President Elect

  • Nov 2019 - Nov 2020

  As President Elect, I'm responsible for overall programming planning for the 2020 Annual Conference and additional leadership for the organization.

• Communications Manager

  • Apr 2016 - Nov 2019

  At NEACRAO, I volunteered as Communications Manager, transforming the role into a strategic, forward-thinking, and critical part of the organization. I conceived and instituted a major website update, a recruitment campaign, and database software transition.



New England Conservatory of Music

• United States
• Higher Education
• 200 - 300 Employee

• Associate Registrar

  • Jul 2017 - Aug 2020

  At NEC, I was responsible for a wide variety of operations tasks for Office of the Registrar within the Office of Student Services. This includes grade processing, record maintenance and updating, transcript generation, posting of transfer credit, and registration. I participated in scheduling, managed wait lists, and executed larger projects. I also collected student names for graduation, prepared diplomas and ordered and distributed regalia for Commencement. I insured the accuracy of records and the Office of Student Services to enhance every student's experience when they entered our space. Some of my accomplishments include switching to online graduation requests, shortening the processing time of transcripts, expanding the scope of duties for my position, and fostering a more welcoming office culture for students and other visitors. In summer 2016 I initiated a long-term archival project for 15,000+ student transcripts to digitize and preserve our 20th century records.

• Assistant Registrar

  • Nov 2014 - Jun 2017



Boston College

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Administrative Assistant, Music Department

  • Sep 2013 - Nov 2014

  After a family relocation, I took a position at Boston College. I was the administrator for the Music Department, supporting the Chair and Asst. Chair and making sure faculty had needs met. I took on a website redesign and update, and assisted with a faculty search support and promotion. I was involved in course scheduling and description updates as BC moved toward new software for registration. I overhauled our budgeting and made it possible to distinguish more clearly between different types of expenses. My position at BC was a great experience and I'm proud of my time there.



The Catholic University of America

• Higher Education
• 700 & Above Employee

• Administrative Coordinator/Academic Records, BTR School of Music

  • Aug 2009 - Aug 2013

  A promotion from Administrative Assistant brought me to this role, in which I was responsible for Registrar functions for the Benjamin T. Rome School of Music, website development, overseeing our work study program for the School, and being the point of contact for all private instruction administration. In this role I developed as an employee who was specialized in records management and integrity.

• Administrative Assistant II, BTR School of Music

  • Oct 2008 - Jul 2009

  My first position at The Catholic University of America was as Administrative Assistant to the Assistant Dean of Academics and Graduate Studies. I was in charge of scheduling for the School of Music, and managed it through two semesters in which there were major curricular changes imposed by the university and then our accreditor. I ran our box office for stage performances and also fielded admissions questions for the School of Music.