Service Desk Technician

• Jun 2022 - Present

Information Technology Support Analyst

• Feb 2020 - Feb 2022

Desktop Support Technician

• Jan 2016 - Feb 2020

• Repair PC Components Including Screens, Hard drives, RAM.• Assist with Activation and Installation of software Including Adobe, Microsoft Products.• Perform Data Transfer for customers as part of switching Hard Drives. • Ability to Understand a Client Issue and address it. • Repair PC Components Including Screens, Hard drives, RAM.• Assist with Activation and Installation of software Including Adobe, Microsoft Products.• Perform Data Transfer for customers as part of switching Hard Drives. • Ability to Understand a Client Issue and address it.

Telephone Interviewer/IT Support

• Jun 2018 - Jun 2019

• Conducted Telephone Surveys for Clients marketing Insights • Handled Local IT Support Roles Included AD/Hardware Support, along with troubleshooting Windows 10. • Conducted Telephone Surveys for Clients marketing Insights • Handled Local IT Support Roles Included AD/Hardware Support, along with troubleshooting Windows 10.

Client Service Support (Intern)

• Mar 2018 - May 2018

• Responded to Calls Regarding Computer issues around the Building. • Dealt With issues regarding Windows OS App support.• Efficient in Reimaging PCs and Laptops with use of 3rd Party Software such as Smart Deploy • Preform Data Transfers from Old PC to New using UMST Protocols.• Assisted in the stages of Transferring clients apps from Windows 7 to Windows 10• Provided IT Support for System Operational Control (SOC).• Preformed AD Changes such as putting new employees or PCs into proper OUs.• Assisted in Creating a PowerShell Script that would move PCs that haven’t connected to the AD in 30 days to a certain OU.

Client Support Technician

• May 2015 - Nov 2015

Provided Mobile support for for Employee equipment (iPad) Provided Mobile support for for Employee equipment (iPad)

Sorter (On-Call)

• Apr 2015 - May 2015

My Job Consisted of Sorting Different Material on a conveyor belt. Examples of the material that Required to be sorted are Plastic, Paper, Cardboard. My Job Consisted of Sorting Different Material on a conveyor belt. Examples of the material that Required to be sorted are Plastic, Paper, Cardboard.

Routing

• Apr 2014 - Jul 2014

Customer Assistance

• Jan 2014 - Jul 2014

Assisted Users, who had a variety of issues in Video playbackand Google mail services Assisted Users, who had a variety of issues in Video playbackand Google mail services