Experience

Cyberian Technologies, a Meriplex Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Account Manager and Project Manager

  • Jul 2016 - Present

  • Coordinate with sales and technical resources to develop strategic solutions to meet clientele needs• Generate statements of work and project quotes for presentation to end user IT contacts• Prepare internal project plans and assemble internal engineering resources for project teams• Conduct project kickoff meetings and provide regular project updates on a predetermined basis to IT contacts• Oversee and coordinate the various culture-building activities of the Cyberian Culture Team

• Procurement Specialist and Inside Sales

  • May 2015 - Jul 2016

  • Develop and maintain strategic partnerships with key suppliers and distribution channels• Create and assist in the preparation of quotes for various end user needs and IT-related projects• Generate purchase orders and submit procurement requests to vendors and distributors• Manage and maintain incoming inventory and coordinate resources for on-site installation

• Sales and Marketing Intern

  • Jun 2014 - May 2015

  • Assist in the development of Cyberian’s marketing plan for the year 2015.• Create and assist in the preparation of quotes for various IT-related projects.• Participate in onsite sales calls with potential IT managed services clients.• Conduct internal audits on Cyberian’s present managed services clientele to ensure that appropriate preventative maintenance and planning measures are in place and properly configured.• Oversee and coordinate Cyberian’s shipping and receiving of equipment and other IT-related products (software licenses, software renewals, hardware licensing, etc.).

• Help Desk Technician

  • May 2013 - Jun 2014

  • Accepted work requests from customers (via email) and attempted to resolve any general technical issues that clients may have.• Communicated with customers on a daily basis to identify and handle any systems errors that may be occurring. • Coordinated the scheduling of engineers and equipment to maximize the efficiency of customer operations.



Gruuv Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technician and Social Media Marketing

  • Feb 2012 - May 2013

  • Directed social media marketing campaign through the use of Facebook and Twitter in hopes of reaching new potential customers.• Handled database and server administration for several large companies in the Indianapolis area. • Created and sent detailed daily customer reports on their data backup systems. These reports were to ensure customers that their data from the previous night was backed up in case of data or file loss. • Directed social media marketing campaign through the use of Facebook and Twitter in hopes of reaching new potential customers.• Handled database and server administration for several large companies in the Indianapolis area. • Created and sent detailed daily customer reports on their data backup systems. These reports were to ensure customers that their data from the previous night was backed up in case of data or file loss.