Chief Operating Officer

• Jun 2021 - Present

• Strategic positioning in UCC market.• Revenue and headcount growth.• Marketing, sales, and product development.• Client service and relationships.• Operational, legal, and financial structuring. • Fundraising through private investment.• Continuous improvement and best practices.• Compliance and governance.• Champion core values: empowerment, commitment, client-centricity, innovation, and results. • Strategic positioning in UCC market.• Revenue and headcount growth.• Marketing, sales, and product development.• Client service and relationships.• Operational, legal, and financial structuring. • Fundraising through private investment.• Continuous improvement and best practices.• Compliance and governance.• Champion core values: empowerment, commitment, client-centricity, innovation, and results.

Operations Manager

• Jan 2018 - Oct 2020

• Rapid growth of BC Marketplace from 8 to 33 accounts. • Major accounts operations: contract management, RFP reviews, SLA management, CRM, optimization consultancy, KPI management, budgeting, and people management. • BI sales and solutions.• Client Services and Client Success. • National committees for L&D and Reporting.• Data-based operations optimization. • Metrics-based account alignment and distribution. • Mentoring and coaching.• QBR and ABR presentations. • Rapid growth of BC Marketplace from 8 to 33 accounts. • Major accounts operations: contract management, RFP reviews, SLA management, CRM, optimization consultancy, KPI management, budgeting, and people management. • BI sales and solutions.• Client Services and Client Success. • National committees for L&D and Reporting.• Data-based operations optimization. • Metrics-based account alignment and distribution. • Mentoring and coaching.• QBR and ABR presentations.

Chief Operating Officer

• Jul 2016 - Jun 2017

• Won 2 Michelin stars for Kashiwaya Hong Kong in 2017.• Full operational oversight.• Consolidation of 8 restaurants into a single restaurant group.• Commercial project development. Growth from 8 restaurants to 12 restaurants through 2016-2017.• Launching Yamataka Seafood, Hong Kong’s largest restaurant.• Early market entry into food delivery partnerships with FoodPanda and Deliveroo.• Strategic operational and financial reorganization. • Data-driven financial optimization of sales.• Creation of profitable food purchasing subsidiary.• Investor relations with each different investor group.

Managing Partner

• Sep 2012 - Jun 2016

• Establishment of the first F&B wholly-owned Foreign Enterprise (WOFE) in Shaanxi province. • Government relations for municipal works and financial aid.• Construction and launch of a 6,700 sqft restaurant in Qujiang district. • Compliance with employment laws and business regulations. • Foreign restaurant partnerships. • Data-driven operations.• Market research and fundraising for expansion.• TV and radio interviews. • Establishment of the first F&B wholly-owned Foreign Enterprise (WOFE) in Shaanxi province. • Government relations for municipal works and financial aid.• Construction and launch of a 6,700 sqft restaurant in Qujiang district. • Compliance with employment laws and business regulations. • Foreign restaurant partnerships. • Data-driven operations.• Market research and fundraising for expansion.• TV and radio interviews.

Research Manager

• May 2005 - Mar 2011

Research Assistant

• Jun 2001 - Oct 2004