Alexander Tomaszewski
Operations Manager at Residence Inn- Claim this Profile
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Topline Score
Bio
Credentials
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CannSell Certification
The Alcohol and Gaming Commission of OntarioApr, 2022- Oct, 2024 -
Smart Serve
The Alcohol and Gaming Commission of OntarioAug, 2008- Oct, 2024 -
ServSafe Manager
American National Standards InstituteSep, 2018- Oct, 2024 -
Standard First Aid, CPR and AED
Canadian Red CrossFeb, 2020- Oct, 2024
Experience
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Residence Inn
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Hospitality
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700 & Above Employee
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Operations Manager
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Nov 2022 - Present
Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas. Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction. Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations. Work alongside all HODs to ensure the smooth running of the… Show more Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas. Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction. Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations. Work alongside all HODs to ensure the smooth running of the day-to-day operations. Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback. Be responsible for maximising profit through the consistent delivery of the highest standard of service. Ensure consistent implementation and review of SOPs throughout all Departments. Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel. Monitor the hotel functions book and familiarise yourself with all updates & amendments. Promote a positive employee relations culture through effective communication and regular team meetings. Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming. Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises. Show less Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas. Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction. Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations. Work alongside all HODs to ensure the smooth running of the… Show more Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas. Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction. Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations. Work alongside all HODs to ensure the smooth running of the day-to-day operations. Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback. Be responsible for maximising profit through the consistent delivery of the highest standard of service. Ensure consistent implementation and review of SOPs throughout all Departments. Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel. Monitor the hotel functions book and familiarise yourself with all updates & amendments. Promote a positive employee relations culture through effective communication and regular team meetings. Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming. Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises. Show less
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Take 5 Oil Change
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Motor Vehicle Manufacturing
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400 - 500 Employee
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Assistant Store Manager (in training)
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Oct 2022 - Nov 2022
Communicate directly with the Service Writer so that customers are well-informed of any additional services needed immediately or in the near future. Drain oil from crankcase and refill with required amount of oil and replace oil filter. Check tire pressure and add air if needed. Inspect vehicle fluid levels, inspect cabin and engine air filter and replace or replenish as needed. Operate all tools and equipment in a safe manner. Keep shop area neat and tidy. Ensure every guest leaves… Show more Communicate directly with the Service Writer so that customers are well-informed of any additional services needed immediately or in the near future. Drain oil from crankcase and refill with required amount of oil and replace oil filter. Check tire pressure and add air if needed. Inspect vehicle fluid levels, inspect cabin and engine air filter and replace or replenish as needed. Operate all tools and equipment in a safe manner. Keep shop area neat and tidy. Ensure every guest leaves happy! Within my first two weeks I have finished all my online training courses and I am eligible to be promoted to a certified technician. Show less Communicate directly with the Service Writer so that customers are well-informed of any additional services needed immediately or in the near future. Drain oil from crankcase and refill with required amount of oil and replace oil filter. Check tire pressure and add air if needed. Inspect vehicle fluid levels, inspect cabin and engine air filter and replace or replenish as needed. Operate all tools and equipment in a safe manner. Keep shop area neat and tidy. Ensure every guest leaves… Show more Communicate directly with the Service Writer so that customers are well-informed of any additional services needed immediately or in the near future. Drain oil from crankcase and refill with required amount of oil and replace oil filter. Check tire pressure and add air if needed. Inspect vehicle fluid levels, inspect cabin and engine air filter and replace or replenish as needed. Operate all tools and equipment in a safe manner. Keep shop area neat and tidy. Ensure every guest leaves happy! Within my first two weeks I have finished all my online training courses and I am eligible to be promoted to a certified technician. Show less
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Pop's Cannabis Co.
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Canada
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Retail
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1 - 100 Employee
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Guest Experience Lead
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May 2022 - Sep 2022
One of the main parts of my job is local store marketing. I have been staying on top of local events that we can be involved in for marketing purposes as well as opportunities to give back to our community. I also have been involved with some of our social media accounts that are directly related to our store and upcoming events in store. Another important part of my job is being held accountable of the cleanliness of inside and the curb appeal of our store. The final part of my job is to… Show more One of the main parts of my job is local store marketing. I have been staying on top of local events that we can be involved in for marketing purposes as well as opportunities to give back to our community. I also have been involved with some of our social media accounts that are directly related to our store and upcoming events in store. Another important part of my job is being held accountable of the cleanliness of inside and the curb appeal of our store. The final part of my job is to reconginize any of the team members that are going above and beyond there role to ensure the guests leave happy! Show less One of the main parts of my job is local store marketing. I have been staying on top of local events that we can be involved in for marketing purposes as well as opportunities to give back to our community. I also have been involved with some of our social media accounts that are directly related to our store and upcoming events in store. Another important part of my job is being held accountable of the cleanliness of inside and the curb appeal of our store. The final part of my job is to… Show more One of the main parts of my job is local store marketing. I have been staying on top of local events that we can be involved in for marketing purposes as well as opportunities to give back to our community. I also have been involved with some of our social media accounts that are directly related to our store and upcoming events in store. Another important part of my job is being held accountable of the cleanliness of inside and the curb appeal of our store. The final part of my job is to reconginize any of the team members that are going above and beyond there role to ensure the guests leave happy! Show less
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Kelsey's Original Roadhouse
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Regional Municipality of Durham, Ontario, Canada
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General Manager
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Aug 2021 - Dec 2021
I was hired as a General Manager to provide the best customer service by talking to every guest that enters the restaurant and ensure they have a great experience. Another aspect of my job was to control labor cost throughout the day to ensure profitability by reviewing sales. Many of my shifts included assisting with kitchen duties when needed to help with costs. I was hired as a General Manager to provide the best customer service by talking to every guest that enters the restaurant and ensure they have a great experience. Another aspect of my job was to control labor cost throughout the day to ensure profitability by reviewing sales. Many of my shifts included assisting with kitchen duties when needed to help with costs.
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Pickle Barrel Restaurants
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Food and Beverage Services
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100 - 200 Employee
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Kitchen Manager
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Jan 2018 - Aug 2021
When I was hired at Pickle Barrel I was originally hired as a Front of House manager. During my years of service at the Pickering location I worked many different roles as part of the management team. As part of Pickle Barrel's management structure there was 2 different types of Front of the House managers, Service Manager and Training Coordinator. At first I was the Service Manager. I was in charge of maintaining employee files and also ensuring everyone was following service goals. Then in my… Show more When I was hired at Pickle Barrel I was originally hired as a Front of House manager. During my years of service at the Pickering location I worked many different roles as part of the management team. As part of Pickle Barrel's management structure there was 2 different types of Front of the House managers, Service Manager and Training Coordinator. At first I was the Service Manager. I was in charge of maintaining employee files and also ensuring everyone was following service goals. Then in my second year I was the Training Coordinator and I was in charge or maintaining staffing levels, setting up training schedules and training new employees. Then near the end of my time at Pickle Barrel I was transitioned into a Kitchen Manager role because I had prior kitchen management experience. In that role I was in charge of scheduling, ordering , cleanliness of the kitchen and making sure the chefs were putting out the best quality product.
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Training Coordinator
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Jan 2018 - Aug 2021
Training Coordinator was in charge of hiring and training. My job role entailed upkeeping employee files and ensuring all staffs training is up to date.
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Education
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2003 - 2004
Centennial College
Autobody Repair Techniques Certificate, Autobody/Collision and Repair Technology/Technician
Community
