Experience

LifeUp International OÜ
• Co-Owner

  • Jan 2020 - Present


MEMO Global

• Israel
• Advertising Services
• 100 - 200 Employee

• Department Manager

  • Apr 2016 - Present

  • Managing customer's service representatives' team: manage missions, performance control and ongoing professional guidance. • Leading customer care crews, team leaders/managers, logistic and administrative personnel. • Defining and improving operational processes, writing working procedures, setting goals, targets and quality standards to meet with the company’s vision of customer service. • Complying with customer’s requirements as to their service contract needs, defining SLA’s.• Defining, establishing and implementing support/call centers to handle all incoming calls from both customers and company representatives.MEMO GLOBAL is a leading company which specializes in a variety of immigration solutions for worldwide customers and language learning tools. MEMO Global has been operating in the immigration field since 2001 and has grown to 3 different offices in Rannaana, Netanya, and Istanbul with over 500 emloyees spread among these offices. Show less

• Customer Service Manager

  • Jan 2014 - Apr 2016


DSNR
• United States
• Research Services
• Customer Service Manager

  • Sep 2010 - Jan 2014