Experience

Heart Pharmacy Group - Owned by Naz Rayani

• Customer Service Assistant

  • Mar 2020 - Present

  Meeting and greeting customersAssisting customers in the storeAnswering calls and directing or answering customer queriesTaking customer orders over the phoneCashier duties including processing payments balancing tillsOpening and closing proceduresStock replenishment



Atlas Copco

• LMS Global Systems Specialist

  • Jun 2017 - Sep 2019

  • Responsible for the implementation and architectural structure of the Cornerstone LMS for Vacuum Technique part of the Atlas Copco Group.• Act as Business Area LMS Subject Matter Expert.• Migration of the existing data from the legacy LMS• Working with the multiple countries and divisions to structure unique content • Implement and work with consultancies to build a new welcome page and UX • Research, manage and contract with content suppliers • Build… • Responsible for the implementation and architectural structure of the Cornerstone LMS for Vacuum Technique part of the Atlas Copco Group.• Act as Business Area LMS Subject Matter Expert.• Migration of the existing data from the legacy LMS• Working with the multiple countries and divisions to structure unique content • Implement and work with consultancies to build a new welcome page and UX • Research, manage and contract with content suppliers • Build online training modules• Develop and Mentor administrators and L&D specialists globally.• Work with stakeholder groups to determine reporting requirements and configure system to facilitate data collection to support report requirements. • Build and manage global reports and dashboards• Work with HR systems teams on HR data integration• Determine and recommend system-training requirements for central and global Administrators, Managers and Users.• Train and develop contributors, L&D teams, HR mangers and admins in using the system.• Build and manage ongoing governance structure.• Drive future user experience and content.• Act as internal LMS SME for all technical issues with Cornerstone.• Oversee upload of approved training ensuring adherence to branding guidelines Show more Show less



News UK

• Training Business Partner

  • Oct 2008 - Nov 2016

• Training Development Manager

  • Apr 2012 - Jun 2014



Kineo

• Elearning FreelanceConsultant

  • Mar 2008 - Oct 2008

  Working on various elearning projects for Marks and Spencers, BP, Cable & Wireless, HSBC and Bell Project New York.Developing eLearning modules using AL, Articulate, Moodle.Coordinating development work with Graphic Designers and technical teams and Testing team.



Adecco UK

• Interactive Learning & Assessments Manager

  • Aug 1997 - Mar 2008

  Managing the online learning for 35,000 staff.Managing the E commerce products and the implementation with Blue Chip clients such as P&G, Cisco, B&Q, Barclays ,AMEX and IBM.Implemented a knowledge network.Consultant on elearning projects with Capita and Southern Gas Networks.