Experience

Autohaus Energia GmbH - Distributor of Mercedes-Benz in Belarus

• Belarus
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• ERP/CRM Product Owner, Head of service

  • Mar 2018 - Present

  Project examples:· Implemented from scratch Company's CRM, BPM, ERP software and database instead of obsolete systems.· Created and released online customer communication module front-end and back-end, API integration with sales support sub-system.· Created and released Pricing on-the-fly sub-system based on automatic routine market monitoring and analysis.Functions performed:· Consistent work with customer demands and behavior analysis (CSI, CJM approach, etc.) resulting in product strategy facilitation and backlog items order.· Continuous communication with stakeholders (service sales teams, marketing department) to identify effective features for company's software and process. · Setting sales objectives together with company's management and transforming the goals into sales tools features and process adaptation.· Implemented customer and employee usage rate reporting to manage created value.· Implemented ROI as one of success measures for product features.Other tasks: Responsible for financial result of the department, strategic and operational planning, budgeting, personnel hiring

• Head of commercial and heavy vehicles service

  • Dec 2014 - Mar 2018

  Service subdivision manager at Mercedes-Benz distributor/dealerAuthorised Mercedes-Benz IMO, MTU and ZF serviceplanning and budgettingservice team members selectionKPI and motivation issuesProcesses optimisingMarketing activitiesWorking as KAM for fleet clientsProduct and price policies elborationParticipating in strategic planningReports and analysis