Alexander Reid
Customer Success Engineer at Ghost Robotics- Claim this Profile
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Bio
Emily Moritz Kennedy
I worked with Alex this fall during our seasonal Phonathon where a team of students called alumni to share updates and solicit donations over the course of a month. Alex learned the necessary skills quickly and was very receptive to feedback to continuously improve his skills. He was very effective at communicating both with our team in person and with prospective donors on the phone. Alex’s upbeat personality and humor kept all of our spirits up, even during our slow shifts. He was always professional, courteous, and engaged and went above and beyond whenever possible. It was a pleasure to work with Alex and I believe he would be a great addition to any team!
Emily Moritz Kennedy
I worked with Alex this fall during our seasonal Phonathon where a team of students called alumni to share updates and solicit donations over the course of a month. Alex learned the necessary skills quickly and was very receptive to feedback to continuously improve his skills. He was very effective at communicating both with our team in person and with prospective donors on the phone. Alex’s upbeat personality and humor kept all of our spirits up, even during our slow shifts. He was always professional, courteous, and engaged and went above and beyond whenever possible. It was a pleasure to work with Alex and I believe he would be a great addition to any team!
Emily Moritz Kennedy
I worked with Alex this fall during our seasonal Phonathon where a team of students called alumni to share updates and solicit donations over the course of a month. Alex learned the necessary skills quickly and was very receptive to feedback to continuously improve his skills. He was very effective at communicating both with our team in person and with prospective donors on the phone. Alex’s upbeat personality and humor kept all of our spirits up, even during our slow shifts. He was always professional, courteous, and engaged and went above and beyond whenever possible. It was a pleasure to work with Alex and I believe he would be a great addition to any team!
Emily Moritz Kennedy
I worked with Alex this fall during our seasonal Phonathon where a team of students called alumni to share updates and solicit donations over the course of a month. Alex learned the necessary skills quickly and was very receptive to feedback to continuously improve his skills. He was very effective at communicating both with our team in person and with prospective donors on the phone. Alex’s upbeat personality and humor kept all of our spirits up, even during our slow shifts. He was always professional, courteous, and engaged and went above and beyond whenever possible. It was a pleasure to work with Alex and I believe he would be a great addition to any team!
Experience
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Ghost Robotics
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United States
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Customer Success Engineer
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Mar 2022 - Present
Support worldwide customer inquiries covering SDK, simulation environment, inhouse as well as 3rd party applications, robotic platforms and associated payloads. Remote and onsite support integrating and installing robotic solutions, troubleshooting, training and improving to scale. Update software documentation and procedures and work closely with marketing and revenue teams to make the customer priority #1. Provision, QA and configure robots for customer delivery. Project manage, document and effectively communicate customer functional requirements and improvements. Develop full suite of integration for customer-specified payloads and integrated systems Show less
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The American UnderWear Company
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Milwaukee, Wisconsin, United States
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Board Member
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Aug 2020 - Present
It has been my responsibility as a board member of the American UnderWear Company to oversee the connection between our organization and other organizations, and deliver outstanding merchandise to said organizations. To this end, I have worked to build relationships with student-run groups who were in need of the merchandise the American UnderWear company was able to provide (Embroidered polos, etc). It is also my responsibility to oversee the development of our relationships with other NonProfit groups. It is our mission to provide merchandise to these groups at-cost, to assist them in spreading their mission. Show less
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Eaton
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Ireland
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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New Product Development Engineering Intern
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Jun 2021 - Sep 2021
Develop testing procedures for redesigned transformer equipment. Conceptualize and design junction bracket, perform FEA to ensure bracket can withstand loading scenarios Develop testing procedures for redesigned transformer equipment. Conceptualize and design junction bracket, perform FEA to ensure bracket can withstand loading scenarios
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Milwaukee Tool
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United States
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Manufacturing
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700 & Above Employee
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Mechanical Engineering Intern
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Mar 2020 - Aug 2020
Design, assemble, test, and deliver a state-of-the-art nailing device for scaffolding and concrete structures. Troubleshoot prototype nailing products before market launch and diagnose problems. Design, assemble, test, and deliver a state-of-the-art nailing device for scaffolding and concrete structures. Troubleshoot prototype nailing products before market launch and diagnose problems.
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Rexnord Corporation
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United States
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Industrial Machinery Manufacturing
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100 - 200 Employee
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Manufacturing Engineering Intern
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May 2019 - Sep 2019
Create and implement Standard Operating Procedures (SOPs) for mission-critical machinery. Create and implement Standard Operating Procedures (SOPs) for mission-critical machinery.
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Rockwell Automation
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United States
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Automation Machinery Manufacturing
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700 & Above Employee
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Engineering Intern, High School Rotation
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Jun 2018 - Aug 2018
Support design and testing of new products in hardware division by assembling and modifying existing components. Generation of future prototyping project ideas. Support design and testing of new products in hardware division by assembling and modifying existing components. Generation of future prototyping project ideas.
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St Francis School District
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United States
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Education Administration Programs
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1 - 100 Employee
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IT Intern
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Jun 2015 - Jun 2018
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Education
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2018 - 2022
Milwaukee School of Engineering
Bachelor's degree, Mechanical Engineering -
2014 - 2018
St. Francis High School - St. Francis, WI
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
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