Alexander Guffey
IT Specialist at NOAA Fisheries- Claim this Profile
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Bio
Jarratt Waters
I worked with Alex for the better part of 6 months. He started in Microsoft with prior experience but his thirst for knowledge made him an amazing co worker. I have never worked with someone in my life that would allow me to think and troubleshoot things out loud with. He was instrumental with several hard tasks that our group faced. I would refer Alex for any role, and hope to work with him again in the future.
Therese White
Over the last 9 months I have had the opportunity to bring on board and work with Alex in our very busy and demanding Devices Tech Support area for the Devices Group at Microsoft. Every day brings on challenges and some tough troubleshooting and customer support situations. Alex has been very dependable and reliable as we tackle issues. He is quick to come up with critical solutions and has a sense of calm about him that assures everyone.... it will be OK. Alex is very level headed and has a keen sense of all the technical aspects of our job. Alex can multi-task and can be trusted to work independently, although working within a team is certainly more suiting for him as he engages very positively with his team. I highly recommend any job or position Alex would be seeking, especially if it would provide for him some challenges and an opportunity to grow. Wishing you, Alex, all the very best.
Jarratt Waters
I worked with Alex for the better part of 6 months. He started in Microsoft with prior experience but his thirst for knowledge made him an amazing co worker. I have never worked with someone in my life that would allow me to think and troubleshoot things out loud with. He was instrumental with several hard tasks that our group faced. I would refer Alex for any role, and hope to work with him again in the future.
Therese White
Over the last 9 months I have had the opportunity to bring on board and work with Alex in our very busy and demanding Devices Tech Support area for the Devices Group at Microsoft. Every day brings on challenges and some tough troubleshooting and customer support situations. Alex has been very dependable and reliable as we tackle issues. He is quick to come up with critical solutions and has a sense of calm about him that assures everyone.... it will be OK. Alex is very level headed and has a keen sense of all the technical aspects of our job. Alex can multi-task and can be trusted to work independently, although working within a team is certainly more suiting for him as he engages very positively with his team. I highly recommend any job or position Alex would be seeking, especially if it would provide for him some challenges and an opportunity to grow. Wishing you, Alex, all the very best.
Jarratt Waters
I worked with Alex for the better part of 6 months. He started in Microsoft with prior experience but his thirst for knowledge made him an amazing co worker. I have never worked with someone in my life that would allow me to think and troubleshoot things out loud with. He was instrumental with several hard tasks that our group faced. I would refer Alex for any role, and hope to work with him again in the future.
Therese White
Over the last 9 months I have had the opportunity to bring on board and work with Alex in our very busy and demanding Devices Tech Support area for the Devices Group at Microsoft. Every day brings on challenges and some tough troubleshooting and customer support situations. Alex has been very dependable and reliable as we tackle issues. He is quick to come up with critical solutions and has a sense of calm about him that assures everyone.... it will be OK. Alex is very level headed and has a keen sense of all the technical aspects of our job. Alex can multi-task and can be trusted to work independently, although working within a team is certainly more suiting for him as he engages very positively with his team. I highly recommend any job or position Alex would be seeking, especially if it would provide for him some challenges and an opportunity to grow. Wishing you, Alex, all the very best.
Jarratt Waters
I worked with Alex for the better part of 6 months. He started in Microsoft with prior experience but his thirst for knowledge made him an amazing co worker. I have never worked with someone in my life that would allow me to think and troubleshoot things out loud with. He was instrumental with several hard tasks that our group faced. I would refer Alex for any role, and hope to work with him again in the future.
Therese White
Over the last 9 months I have had the opportunity to bring on board and work with Alex in our very busy and demanding Devices Tech Support area for the Devices Group at Microsoft. Every day brings on challenges and some tough troubleshooting and customer support situations. Alex has been very dependable and reliable as we tackle issues. He is quick to come up with critical solutions and has a sense of calm about him that assures everyone.... it will be OK. Alex is very level headed and has a keen sense of all the technical aspects of our job. Alex can multi-task and can be trusted to work independently, although working within a team is certainly more suiting for him as he engages very positively with his team. I highly recommend any job or position Alex would be seeking, especially if it would provide for him some challenges and an opportunity to grow. Wishing you, Alex, all the very best.
Credentials
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98-349: MTA: Windows® Operating System Fundamentals
Certiport - A Pearson VUE BusinessMar, 2016- Nov, 2024 -
98-365: MTA: Windows® Server Administration Fundamentals
Certiport - A Pearson VUE BusinessMar, 2016- Nov, 2024 -
98-366: MTA: Networking Fundamentals
Certiport - A Pearson VUE BusinessNov, 2015- Nov, 2024
Experience
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NOAA Fisheries
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United States
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Government Administration
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100 - 200 Employee
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IT Specialist
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Dec 2022 - Present
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IBSS
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United States
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Information Technology & Services
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100 - 200 Employee
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Help Desk Technician
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Sep 2019 - Dec 2022
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Computer User Support - Hardware Specialist
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Jun 2018 - Jul 2019
Provided hardware support, setup, maintenance, and management for Support the Studios Quality and associated teams. Conducted research on the latest technologies to assist in ordering processes and to ensure that all teams can develop and test at a high level. Maintain, update, and upgrade the Playtest lab for teams to use for small scale playtests and classes. Provided hardware support, setup, maintenance, and management for Support the Studios Quality and associated teams. Conducted research on the latest technologies to assist in ordering processes and to ensure that all teams can develop and test at a high level. Maintain, update, and upgrade the Playtest lab for teams to use for small scale playtests and classes.
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Business Builders - at Microsoft
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Redmond, Washington
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Computer User Support - Engineering Support
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Sep 2017 - Jun 2018
Provided hardware/software support to engineers on all manufacturer device types including Surface development and retail devices. Support included data recovery, software and hardware device repair, and reimaging operating systems. Maintained the data and asset management for 3 organizations. Oversaw processes involving the purchasing and management of devices and stock equipment. Provided onboarding support and training, along with off-boarding hardware collection. Assisted in maintaining and updating SharePoint lists for the ticketing system, offboarding, and asset allocation and management. Show less
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Computer User Support - Technology Specialist
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Sep 2016 - Aug 2017
Maintained the computers and audio/visual equipment at Skyview Junior High. Participated in technology related special projects. Maintained and updated the school website and provided technology support for staff during school hours.
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Computer User Support - Technology Assistant
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Feb 2016 - Aug 2016
Provided computer replacement support, reimaging, deliveries, and pickups for the Northshore school disctrict. Conducted repairs which included battery, fan, and motherboard replacements. Answered help desk calls when members were unavailable.
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View Ridge Swim and Tennis Club & Excel Swim Club
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Greater Seattle Area
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Swim Coach
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Sep 2014 - 2017
Coached swimmers ages 5-18. Created training routines to challenge athlete’s physical capabilities and help them improve their stroke and times. Focused on introduction to the sport and development of life skills in the water for kids ages 6 – 10, while conducting strength training and conditioning for kids 11 - 18. Maintained a focus of entertainment and fun at VRSTC (Summer 2013 – 2017) while focusing on technique and strength during the off season with Excel Swim Club (Spring 2014 – Fall 2017). Show less
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Education
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Bellevue College
Associate's degree, Network and System Administration/Administrator -
Willamette University
Exersice Science