Alexander Quintela
Customer Software Support Specialist at IDI Billing Solutions- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
IDI Billing Solutions
-
United States
-
Telecommunications
-
100 - 200 Employee
-
Customer Software Support Specialist
-
Jan 2022 - Present
-
-
-
TempWorks Software, Inc
-
United States
-
Staffing and Recruiting
-
100 - 200 Employee
-
Support Technician
-
May 2021 - Oct 2021
• Worked in a senior role to provide remote support services to clients of the TempWorks staffing software. • Issues ranged from problems using the software, SQL data pull requests, creating and editing reports, checks and invoice layouts. • Provided assistance and guidance to software support analysts as an escalation contact. • Assisted management with internal processes regarding support, documentation and onboarding. • Was invited to and participated in a corporate run leadership seminar. Show less
-
-
-
Brock Solutions
-
Canada
-
Automation Machinery Manufacturing
-
500 - 600 Employee
-
Software Support Specialist
-
Oct 2015 - Apr 2020
• Provided support for Baggage Handling, Parcel Sortation and Baggage Reclamation systems. • Customers include Canada Post, Purolator, Major airlines and airports within the United States, Canada and overseas. • Coordinated and executed maintenance updates to proprietary and vendor software. • Bridged communications between customers, developers and vendors. • Provided quality on call service to customers by being first contact and resolving cases within set SLA’s. • Support consisted of investigating and fixing sortation, hardware, server and HMI issues. • Refined and documented common as well as complex processes. • Trained coworkers, customers and acted as an escalation contact. • Created opportunities for system upgrades and new support contracts. • Received Brock awards for exceptional service to my customers. Show less
-
-
-
Gates Chili Central School District
-
United States
-
Primary and Secondary Education
-
200 - 300 Employee
-
Microcomputer Specialist
-
Apr 2014 - Aug 2015
• Part of a team providing technical assistance to staff and students. • Daily tasks consisted of reviewing tickets, visiting the schools and resolving requests. • Set up A/V and assisted during school meetings, concerts and assemblies • Part of a team providing technical assistance to staff and students. • Daily tasks consisted of reviewing tickets, visiting the schools and resolving requests. • Set up A/V and assisted during school meetings, concerts and assemblies
-
-
-
Rochester Regional Health
-
United States
-
Hospitals and Health Care
-
700 & Above Employee
-
Help Desk Coordinator
-
Apr 2013 - Mar 2014
• Worked in a fast paced environment providing remote assistance to nurses, doctors and staff. • Assisted and trained callers on resolving issues with peripherals, windows and proprietary medical software. • Acted as an escalation contact for co workers and seeked further escalation if the issue was beyond the teams scope. • Worked in a fast paced environment providing remote assistance to nurses, doctors and staff. • Assisted and trained callers on resolving issues with peripherals, windows and proprietary medical software. • Acted as an escalation contact for co workers and seeked further escalation if the issue was beyond the teams scope.
-
-
-
Monroe 2-Orleans BOCES
-
Civic and Social Organizations
-
200 - 300 Employee
-
Communications and Technology Services Technician
-
Jul 2011 - Sep 2012
• Provided technical services for the teachers and staff at Greece Central School District. • Issues included hardware, software failures and training requests. • Coordinated hardware system upgrades and summer cleaning at the schools. • Trained and managed a team of students doing internships. • Provided technical services for the teachers and staff at Greece Central School District. • Issues included hardware, software failures and training requests. • Coordinated hardware system upgrades and summer cleaning at the schools. • Trained and managed a team of students doing internships.
-
-
-
Monroe #1 BOCES
-
Primary and Secondary Education
-
400 - 500 Employee
-
Communications and Technology Services Technician
-
Dec 2008 - Sep 2009
-
-
Education
-
Rochester Institute of Technology
Bachelor of Science, Applied Networking and System Administration