Alexander Quintela

Customer Software Support Specialist at IDI Billing Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Webster, New York, United States, US

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Experience

    • United States
    • Telecommunications
    • 100 - 200 Employee
    • Customer Software Support Specialist
      • Jan 2022 - Present

    • United States
    • Staffing and Recruiting
    • 100 - 200 Employee
    • Support Technician
      • May 2021 - Oct 2021

      • Worked in a senior role to provide remote support services to clients of the TempWorks staffing software. • Issues ranged from problems using the software, SQL data pull requests, creating and editing reports, checks and invoice layouts. • Provided assistance and guidance to software support analysts as an escalation contact. • Assisted management with internal processes regarding support, documentation and onboarding. • Was invited to and participated in a corporate run leadership seminar. Show less

    • Canada
    • Automation Machinery Manufacturing
    • 500 - 600 Employee
    • Software Support Specialist
      • Oct 2015 - Apr 2020

      • Provided support for Baggage Handling, Parcel Sortation and Baggage Reclamation systems. • Customers include Canada Post, Purolator, Major airlines and airports within the United States, Canada and overseas. • Coordinated and executed maintenance updates to proprietary and vendor software. • Bridged communications between customers, developers and vendors. • Provided quality on call service to customers by being first contact and resolving cases within set SLA’s. • Support consisted of investigating and fixing sortation, hardware, server and HMI issues. • Refined and documented common as well as complex processes. • Trained coworkers, customers and acted as an escalation contact. • Created opportunities for system upgrades and new support contracts. • Received Brock awards for exceptional service to my customers. Show less

    • United States
    • Primary and Secondary Education
    • 200 - 300 Employee
    • Microcomputer Specialist
      • Apr 2014 - Aug 2015

      • Part of a team providing technical assistance to staff and students. • Daily tasks consisted of reviewing tickets, visiting the schools and resolving requests. • Set up A/V and assisted during school meetings, concerts and assemblies • Part of a team providing technical assistance to staff and students. • Daily tasks consisted of reviewing tickets, visiting the schools and resolving requests. • Set up A/V and assisted during school meetings, concerts and assemblies

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Help Desk Coordinator
      • Apr 2013 - Mar 2014

      • Worked in a fast paced environment providing remote assistance to nurses, doctors and staff. • Assisted and trained callers on resolving issues with peripherals, windows and proprietary medical software. • Acted as an escalation contact for co workers and seeked further escalation if the issue was beyond the teams scope. • Worked in a fast paced environment providing remote assistance to nurses, doctors and staff. • Assisted and trained callers on resolving issues with peripherals, windows and proprietary medical software. • Acted as an escalation contact for co workers and seeked further escalation if the issue was beyond the teams scope.

    • Civic and Social Organizations
    • 200 - 300 Employee
    • Communications and Technology Services Technician
      • Jul 2011 - Sep 2012

      • Provided technical services for the teachers and staff at Greece Central School District. • Issues included hardware, software failures and training requests. • Coordinated hardware system upgrades and summer cleaning at the schools. • Trained and managed a team of students doing internships. • Provided technical services for the teachers and staff at Greece Central School District. • Issues included hardware, software failures and training requests. • Coordinated hardware system upgrades and summer cleaning at the schools. • Trained and managed a team of students doing internships.

    • Primary and Secondary Education
    • 400 - 500 Employee
    • Communications and Technology Services Technician
      • Dec 2008 - Sep 2009

Education

  • Rochester Institute of Technology
    Bachelor of Science, Applied Networking and System Administration
    2007 - 2011

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