Associate

• Sep 2023 - Present

Senior Planner

• Aug 2021 - Sep 2023

Planner

• Apr 2018 - Aug 2021

I am part of the DHA Environment team which focuses on applications requiring Environmental Impact Assessments, Nationally Strategic Infrastructure Projects which require Development Consent Orders and other environmentally sensitive developments as well as other projects and developments.

Graduate Planning Officer

• Sep 2016 - Apr 2018

My role at KCC on the graduate planning scheme allowed me to gain extensive knowledge of planning by working in 6 month placements across three different departments. With the Mineral and Waste Planning Policy team I was involved in developing the Minerals and Waste Sites Plans in accordance with the Kent Mineral and Waste Local Plan. I assisted in developing the methodology in which to assess sites submitted as part of the 'Call for Sites' exercise and then I tested this methodology when i assessed the submitted sites. I was also responding to consultations regarding mineral and waste safeguarding in which I had to apply and enforce the polices of the Kent Mineral and Waste Local Plan in regards to planning applications and development planning documents. In the second 6 months I worked in the Regulation 3 Planning team in which I determined applications submitted by schools. The planning applications ranged from swimming pools to footpaths. This gave me excellent experience in understanding the processes involved in the determining planning applications. The third placement was with the Strategic Planning and Infrastructure team. In this team I responded to strategic planning consultations ranging from Local Plans to strategic planning applications to NSIPs. Within the team I gained excellent knowledge in the DCO process to enable KCC to be involved in the process at right time with the right representations. Show less

Acting Customer Account Team Leader

• Jul 2016 - Aug 2016

In this role I assisted and deputised for the Customer Relationship Manager in managing a portfolio of customers through industry expertise, contract management and procurement and query management. I lead a team on a day to day basis to meet and exceed targets and KPI's and I am responsible for managing their personal development. This includes conducting 1-to-1s, appraisals and development plans.

Customer Relationship Executive

• Jun 2015 - Jun 2016

Assisting and deputising the Customer Relationship Manager in managing a portfolio of customers through industry expertise, contract management and procurement and query management as well as leading a team on a day to day basis to meet and exceed targets and KPI's

Senior Customer Relationship Assistant

• May 2014 - Jun 2015

In this role I support and deputise for the Customer Relationship Manager and Customer Relationship Executive with the collective aim to provide excellent service to LASER’s members. I assist in leading the administrative tasks, such as invoice validation and query management, on the allocated customer portfolio ensuring that all KPI measures are met and exceeded.Further to this, I manage ad hoc and on going projects, such as price renewals and escalating selected queries. As well as managing others, I also set short and long term targets, implementing monitoring, and reviewing these with the team. Show less

Customer Relationship Assistant

• Jul 2013 - May 2014

I am responsible for managing the energy accounts for a wide group of clients within the public sector. This involves undertaking various tasks, such as invoice validation, account management, solving customer queries and pricing to ensure each client receives the best possible service and results when dealing with LASER EBG.

Landscape Gardener and Head of Marketing

• Aug 2012 - Jun 2013

I currently collaborate in a small team undertaking landscaping projects. I am currently engaging with the marketing and advertising of the business through various social media outlets: http://www.facebook.com/fourseasonsgardens https://twitter.com/fourseasonsgdns as well as writing co-creating the website: http://www.fourseasonsgardenslimited.co.uk I currently collaborate in a small team undertaking landscaping projects. I am currently engaging with the marketing and advertising of the business through various social media outlets: http://www.facebook.com/fourseasonsgardens https://twitter.com/fourseasonsgdns as well as writing co-creating the website: http://www.fourseasonsgardenslimited.co.uk

Partnership Advisor

• Jul 2007 - Jan 2012

My main role was as a Partnership Advisor dealing with data administration, telephone enquiries and other office work as well as being responsible for stock control. I also worked as an Out-of-Hours advisor taking emergency repair calls and a Questback Advisor conducting telephone surveys. Finally, I was asked to step into the role of Telecare Installer due to my in-depth knowledge of the specialist telecare equipment. My main role was as a Partnership Advisor dealing with data administration, telephone enquiries and other office work as well as being responsible for stock control. I also worked as an Out-of-Hours advisor taking emergency repair calls and a Questback Advisor conducting telephone surveys. Finally, I was asked to step into the role of Telecare Installer due to my in-depth knowledge of the specialist telecare equipment.