Information Technology System Administrator

• Jul 2022 - Present

Business Owner

• Mar 2021 - Present

Lead System Administrator

• Jul 2021 - Nov 2022

Help Desk Team Lead

• Sep 2020 - Jul 2021

• Directly responsible for maintaining the highest level of network security at SWFLANT, Kings Bay. • Confident in the set-up and maintenance of secret video teleconference and video teleconference systems with use of TAC-Lane. • Adept in the procedures and processes of imaging windows systems and installing specialty software and security protocols. • Experienced in Managing large projects to include the build and deployment of over 7,000 assets to support the technical capability of SWFLANT, Joining all users’ assets to the secure domain and maintain the highest level of port security.

Service Desk Analyst

• Nov 2019 - Sep 2020

• Performing Incident investigation, diagnosis and resolution. • maintaining accurate hardware and software inventory and configuration information. • escalating the process as necessary per established escalation policies. • Keeping affected business partners informed about progress. • assisting with the fulfillment of Service Requests in Service Now. • monitoring the status and progress towards resolution of assigned incidents. • Performing Incident investigation, diagnosis and resolution.

Petty Officer Third Class

• Aug 2015 - Aug 2019

Responsible for the safety and security of high valued assets both landslide and waterborne to prevent destruction, damage, sabotage, or theft. Subject matter expert in anti-terrorism force protection with strong leadership capabilities. Responsible for the safety and security of high valued assets both landslide and waterborne to prevent destruction, damage, sabotage, or theft. Subject matter expert in anti-terrorism force protection with strong leadership capabilities.