Lead Security Operations Center Operator

• Jan 2022 - Present

Working as a team lead for a 24/7 operation Customer service - 100+ calls on-shift from clients, employees, and site management; properly processing inquiries on IP based telephone system Responsible for running daily reports to ensure officers, work crews, equipment, and service vehicles are at appropriate locations according to specific orders Execute protocols and provide analysis to assist security teams, management, and emergency services to resolve all incidents Monitoring access control, personnel, and communicating with the security teams Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems Show less

RF Transmission Systems

• Jan 2022 - Present

Computer Technician

• May 2021 - Jan 2022

Customer Service - Communicate with customers on a daily basis, communicating solutions and troubleshooting customer hardware and software problems Experienced in assembly and installation of hardware and other related components to build computers Sound knowledge of basic computer architecture and a variety of computer applications Extensive knowledge of computer systems and networks and terminology Ability to interact with all clients, professionally and in a helpful manner Ability to handle and complete multiple computer-assembly projects Tested and debugged assembled computing devices Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications Show less

UAS Operator

• Feb 2019 - Jan 2022

3 years Pilot experience operating Group 3 Unmanned Aerial Systems Aircraft for the United States Marine Corps with over 500 flight hours Knowledge of Sensor Payloads and aircraft system interface Experience working Military Operations in Department of Defense Conduct presets and data entry on UAS control station as an aircraft operator and sensor operator Completed preflight checks, postflight checks on aircraft, and UAS system Emplacement/Displacement of UAS systems equipment, data terminals, ground control stations, fiber-optic links Show less