Experience

SEO PowerSuite

• Cyprus
• Software Development
• 1 - 100 Employee

• Head Of Customer Service Department

  • Oct 2014 - Present

  ● Ensuring the delivery of great customer service● Setting up goals and objectives for the support department● Managing a team of 5 employees● Hiring and training new employees● Controlling the fulfillment of the assigned tasks● Collecting customer feedback and submitting feature requests to the analyst team● Discussing urgent bug-fixes and software releases with the developers● Maintaining knowledge-base articles, help materials and software manuals.● Hosting training webinars and live demos Show less

• Technical support specialist

  • Jul 2010 - Oct 2014

  ● Provided technical support for customers in English and Russian;● Responded to incoming emails and phone calls;● Helped with technical and sales related issues.



Invita Motors

• Copywriter

  • 2013 - 2016

  - Writing texts and product descriptions for online-stores; - Adding new products and categories to CMS (Joomla, Wordpress); - Content optimization - Writing texts and product descriptions for online-stores; - Adding new products and categories to CMS (Joomla, Wordpress); - Content optimization



Belarussian chamber of commerce and industry

• Freelance Translator

  • Jan 2005 - Aug 2010

  - Translator (English-Russian, Russian-English languages pair); - Worked as a free-lance interpreter on plants and factories helping to install new equipment. - Translator (English-Russian, Russian-English languages pair); - Worked as a free-lance interpreter on plants and factories helping to install new equipment.



Baranovichi State University

• Belarus
• Higher Education
• 1 - 100 Employee

• Teacher

  • Sep 2005 - Jun 2010