Experience

Clark-Reliance®

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Inside Sales and Service Coordinator - Purity Products

  • Sep 2019 - Present

  Strongsville, Ohio Manage the entire customer experience from quoting, quote follow-up(Dynamics365 CRM), account creation, order entry(infor), and delivery process. Submit accurate forecasts, weekly reports, monthly highlights, and maintains data integrity within Dynamics365 CRM. Work closely with the Sales Engineers, and Outside Sales Reps to grow their verticals and achieve goals. Prepare configurations, equipment lists, clarifications and exceptions for use by other departments such as… Show more Manage the entire customer experience from quoting, quote follow-up(Dynamics365 CRM), account creation, order entry(infor), and delivery process. Submit accurate forecasts, weekly reports, monthly highlights, and maintains data integrity within Dynamics365 CRM. Work closely with the Sales Engineers, and Outside Sales Reps to grow their verticals and achieve goals. Prepare configurations, equipment lists, clarifications and exceptions for use by other departments such as engineering, sales, manufacturing, etc. Review and analyze customer requirements to determine which product will be the best fit. Cultivate customer relationships by developing a deep knowledge of the customer’s business and establishing a consultative relationship. Show less



Univar Solutions

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Onboarding Specialist

  • Feb 2019 - Aug 2019

  Assume lead coordinator role for the onboarding of new clients Review, document, and audit required client information Provide internal sales support Build and nurture strong client relationships Address and provide resolution for all client questions and issues Communicate opportunities for improvement in onboarding/implementation process

• Customer Service Representative

  • Aug 2018 - Aug 2019

  Receive and process customer purchase orders by utilizing UVX/ERP Systems, Salesforce, and Microsoft Office. Develop solutions to customer needs/opportunities while building and sustaining long-term customer partnerships Display effective interpersonal & communication skills (internal/external) and collaborate with team members Resolve problems/nonconformance quickly and effectively using the UQIP (Quality) process Complete all paperwork, reports and… Show more Receive and process customer purchase orders by utilizing UVX/ERP Systems, Salesforce, and Microsoft Office. Develop solutions to customer needs/opportunities while building and sustaining long-term customer partnerships Display effective interpersonal & communication skills (internal/external) and collaborate with team members Resolve problems/nonconformance quickly and effectively using the UQIP (Quality) process Complete all paperwork, reports and administrative tasks in a timely, complete and accurate manner



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • Sep 2017 - Apr 2018

  Strongsville, Ohio



Sterling

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Development Supervisor

  • Jan 2017 - Jul 2017

  Cleveland, Ohio Promoted to Supervisor for continuing to achieve above 100% of quota, helping other SDR's when needed, and by showing leadership skills and knowledge through all aspects of sales development Lead, recruit, hire, develop, and retain a team of successful sales development representatives Manage the sales development teams' operational metrics, performance, and resource plans by utilizing Microsoft Office Acquire and maintain loyal repeat business through many forms of… Show more Promoted to Supervisor for continuing to achieve above 100% of quota, helping other SDR's when needed, and by showing leadership skills and knowledge through all aspects of sales development Lead, recruit, hire, develop, and retain a team of successful sales development representatives Manage the sales development teams' operational metrics, performance, and resource plans by utilizing Microsoft Office Acquire and maintain loyal repeat business through many forms of customer service Train/technical support on Salesforce, excel, and other troubleshooting problems Implement processes to maximize sales through calls, emails, webinars and other direct customer messaging

• Senior Sales Development Representative

  • Jul 2016 - Jan 2017

  Cleveland, Ohio Promoted to Senior SDR for achieving above 100% of quota each month as a Sales Development Representative

• Sales Development Representative

  • Dec 2015 - Jul 2016

  Cleveland, Ohio Perform outbound sales activities such as cold calling, email, and social media/LinkedIn research Research accounts to understand the need, enable effective follow-up, and generate interest Disseminate opportunities to the sales team, educating them as necessary about the opportunity Track and forecast all sales activities using Salesforce.com Meets or exceed activity metrics for outbound calls, appointments set, opportunities added and prospecting… Show more Perform outbound sales activities such as cold calling, email, and social media/LinkedIn research Research accounts to understand the need, enable effective follow-up, and generate interest Disseminate opportunities to the sales team, educating them as necessary about the opportunity Track and forecast all sales activities using Salesforce.com Meets or exceed activity metrics for outbound calls, appointments set, opportunities added and prospecting time Builds relationships and effectively communicates with Sales and Operations teams to positively influence direction Proactively look for opportunities to optimize end-to-end lead management and other sales and marketing processes