Experience

Correll Co.

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Consultant

  • Mar 2022 - Present



American Marketing & Publishing, LLC

• United States
• Advertising Services
• 400 - 500 Employee

• Sales Associate

  • May 2021 - Mar 2022

  • Developing daily sales plans that target opportunities by location. Minimizing common industry wastes such as unnecessary motion / excessive transportation. • Maintaining the schedule of client purchases, specifically the location and time of Google Street View photography. • Managing leads and sales opportunities using modern customer relationship software (CRM). • Certifying customer satisfaction by regularly contacting customers via phone, email, or in person. Ensuring that existing accounts are happy with their service and that any issues are alleviated within a timely manner. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Oct 2015 - May 2021

  • Developed new partners by providing personal, one-on-one training in customer engagement, team development, and basic barista function and responsibilities. • Demonstrated exceptional multitasking skills to ensure excellent customer service while preparing drinks, cleaning, cash handling, stocking, and performing other on hand duties. • Three time “Partner of the Quarter”. • Developed new partners by providing personal, one-on-one training in customer engagement, team development, and basic barista function and responsibilities. • Demonstrated exceptional multitasking skills to ensure excellent customer service while preparing drinks, cleaning, cash handling, stocking, and performing other on hand duties. • Three time “Partner of the Quarter”.



Teavana

• United States
• Retail
• 300 - 400 Employee

• Sales Team Lead

  • May 2013 - Oct 2015

  • Achieved personal and team sales goals by understanding the voice of customer. Utilized up selling and suggestive selling to provide clients with solutions based on their need. • Incorporated new ideas and led visual merchandising to align with the company brand and mission. • Responsible for deposits, change orders, product orders, and product inventory. Performed routine audits on product inventory to ensure proper stock of high turnover items/merchandise. • Involved in the staffing of new team members and responsible for team development. Show less