Experience

Printique by Adorama

• United States
• Photography
• 1 - 100 Employee

• System Administrator

  • Nov 2022 - Present



Prime Inc.

• United States
• Truck Transportation
• 700 & Above Employee

• System Support Engineer

  • Apr 2015 - Dec 2022

  - Responsible for analyzing and resolving root cause of hardware and software related infrastructure on platforms such as Windows, VMware, Citrix, and IBM i. - Accommodated Windows Systems Administration and deployment with WDS and MDT. - Supported and managed Windows Active Directory, Group Policy, DHCP, DNS, O365, and Azure in an environment containing over 3,000 users. - Organized and completed projects as given while tending to daily tasks. - Supported and configured infrastructure monitoring tools such as Nagios and Halcyon. - Published detailed volumes of internal technical documentation through ServiceNow for team referral. - Developed Batch and PowerShell scripts to automate, test, and reduce workload. - Responsible for routine backups and rollover server synchronization for company’s IBM i platform. - Supported inventory management activities such as receiving inventory, tagging of assets, updating inventory, and preparing and returning damaged equipment. - Provided on-site and remote technical support for 10+ office locations. Show less



Net Vision Communication LLC

• Springfield, Missouri

• Network Technician

  • Aug 2014 - Mar 2015

  - Responsible for resolving technical issues relating to LAN/WAN on a day-to-day basis. - Deployed and configured Cisco and Ubiquiti networking equipment. - Provided on-site and remote technical support for business clients. - Responsible for resolving technical issues relating to LAN/WAN on a day-to-day basis. - Deployed and configured Cisco and Ubiquiti networking equipment. - Provided on-site and remote technical support for business clients.



Missouri State University

• United States
• Higher Education
• 700 & Above Employee

• IT Support Specialist

  • Aug 2011 - Jul 2014

  - Provided on-site support for MSU faculty and students. - Deployed and managed 100+ computers across satellite computer labs, offices, and front desks. - Monitored internal ticket system and generated/resolved incident reports. - Designed and implemented system of hardware diagnostics and OS Deployment via WDS. - Provided on-site support for MSU faculty and students. - Deployed and managed 100+ computers across satellite computer labs, offices, and front desks. - Monitored internal ticket system and generated/resolved incident reports. - Designed and implemented system of hardware diagnostics and OS Deployment via WDS.