Information Systems Manager

• Jan 2023 - Present

Construction Technology Manager

• Aug 2022 - Jan 2023

Vendor Strategy & Delivery Talent Associate

• Mar 2022 - Aug 2022

Identified, engaged, recruited, packaged, and matched qualified candidates by performing sourcing activities. Reviewed, approved, and/or denied vendor candidates based on resume, work authorization, and required experience to ensure validity to job orders. Managed vendor relationships on a day-to-day basis, including issues pertaining to employment documentation, interviews, and offers. Utilized knowledge of USCIS policies to validate employment documents. Negotiated candidate pay rates and established appropriate client bill rates as required. Built solid, profitable bonds with field partners/vendors through delivering exceptional customer service characterized by mutual respect, understanding, and trust. Troubleshot and provided solutions to vendor/consultant issues to avoid breaks in service to the Firm's end clients and ensure that the contractual obligations were met. Entered and tracked all related activities into Kforce ATS (TRM/RecruitMax) and Excel. Utilized technology to institute automation. Show less

Bartender/Key

• Nov 2021 - Mar 2022

Continued fulfillment of service manager responsibilities, support staff and managers in quality checks, task execution, and all end-of-shift paperwork. Extensive POS system experience. Retain loyal guests by exhibiting a strong sense of urgency, menu knowledge, order accuracy, multitasking, and overall exceptional service quality.

Service Manager

• Mar 2021 - Dec 2021

Created a 36-sheet Excel workbook utilizing nested formulas to set parameters and trace employee sales data over a five-week period to deliver summaries and meet target financial results. BWL% increased from 18.5% to 27.5%, currently ranking our store 4th in the company. Responsible for ensuring guest satisfaction, organizing, and supervising shifts of 20+ employees, hiring, and daily reporting of finances, inventory, labor hours, etc.

Server/Trainer

• Aug 2018 - Mar 2021

Delivered friendly, prompt, and attentive service tailored to each guests’ preferences without compromising quality. Built strong interpersonal communication skills with experience in ambiguity and critical thinking to resolve guest complaints. Trained employees to meet above and beyond satisfactory standards and policies.

Project Manager

• Sep 2020 - Dec 2020

Managed a team of 2 Business Analysts, 2 Technical Architects, and 2 Customer Experience Analysts through the initiation, planning, execution, and closedown processes of the project. Competing for a contract bid we produced a value-added tool to bridge connections and engagement of students with employers through a mock prototype. Knowledge of the Project Life Cycle and SDLC’s including waterfall, iterative, scrum, and agile methodologies. Assessed scope and complexity, feasibility, and established procedures through each iterative phase. Generated Gantt chart to organize project milestones, conducted weekly meetings to define tasks completion, and solved issues as they arose. Post-project responsibilities included cost-benefit analysis, 115-slide project proposal, and final presentation delivery. Show less

Catering Assistant / Table-side Guacamole Specialist

• Jan 2018 - Aug 2018

Responsible for transporting, organizing, and representing the company in local marketing events. Executed numerous administrative tasks such as the design and fabrication of new FOH floor plans. Responsible for transporting, organizing, and representing the company in local marketing events. Executed numerous administrative tasks such as the design and fabrication of new FOH floor plans.

Detailer

• Jun 2017 - Jan 2018

Inspected and kept accurate records of vehicles and their conditions Operated various levels of equipment, managed inventory and the reordering of supplies, as well as held an accountable and meticulous role in responding to client inquiries and fulfilling their requests Inspected and kept accurate records of vehicles and their conditions Operated various levels of equipment, managed inventory and the reordering of supplies, as well as held an accountable and meticulous role in responding to client inquiries and fulfilling their requests

Cashier

• Feb 2016 - Jul 2017

Managed cash and other forms of tender accurately Actively communicated with customers and answered their questions/requests Managed cash and other forms of tender accurately Actively communicated with customers and answered their questions/requests