Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Workforce Planning Analyst

  • Feb 2022 - Present

  My role as a Workforce Planning Analyst has put me in charge of all workforce planning-related data and reports for my entire business unit of 150+ teams - dealing with stakeholders from agents to senior managers. Working as an analyst has allowed me to develop both my analytical and technical skills, as well as my communication and presentation skills to bridge the gap between data and stakeholders in the form of insights with measurable outcomes. My role as a Workforce Planning Analyst has put me in charge of all workforce planning-related data and reports for my entire business unit of 150+ teams - dealing with stakeholders from agents to senior managers. Working as an analyst has allowed me to develop both my analytical and technical skills, as well as my communication and presentation skills to bridge the gap between data and stakeholders in the form of insights with measurable outcomes.



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Staff Planning Specialist

  • Oct 2019 - Feb 2022

  My time as a Staff Planning Specialist put me in charge of managing coworkers and call queues, as well as planning breaks, coworker tasks, and scheduling required training sessions. This position exercised my comprehensive knowledge of excel and utilized my supply chain studies to continuously look for areas to improve efficiency in call service level and call handling times. This role also further developed my interpersonal skills required when conveying statistics, data, and plans to all relevant stakeholders.

• Customer Support Representative

  • Jul 2018 - Oct 2019

  During my time at the IKEA Customer Support Centre, I have developed my customer relations skills and have developed a vast knowledge of the services and processes offered by the company. In light of this, I have moved into a specialised team that deals with Services-related issues, and look forward to developing myself further: whilst also contributing greatly to the company and my team's success.



Shop for Shops

• Australia
• Retail
• 1 - 100 Employee

• Sales Attendant and Shopfitting Installer

  • Mar 2015 - Jun 2018

  My time at Shop for Shops was very rewarding as I had the opportunity to work in various different positions including: Sales - Handling large clients, planning large shop fit-outs, and achieving high sales figures for the company Warehouse - Picking and packing orders, managing stock levels, and replenishing stock when needed Installations - Installing wall-mounted shelving systems and slot wall panels, making on-site deliveries, and ensuring jobs are started and completed on-time