Experience

Knight Group

• Canada
• Retail Motor Vehicles
• 1 - 100 Employee

• Sales Manager

  • Apr 2023 - Present



DiBuduo & DeFendis Insurance Brokers, LLC

• United States
• Insurance
• 100 - 200 Employee

• Insurance Advisor

  • Oct 2022 - Apr 2023



Audi Concord (Sunwise Automotive Group)

• Concord, California

• Pre-Owned & General Sales Manager

  • Jun 2018 - Sep 2022

  * Managed diverse sales team comprised of 3 sales managers, 12 brand specialists and 3 technologists. * Achieved monthly sales objectives and established KPI for company and western region Audi of America team through teamwork and focus on improving the omni-channel customer sales experience. * Increased per unit pre-owned profit margin 133% by reducing reconditioning spending 30%, revamping appraisal/sourcing processes and averaging 90-day turn on $7-8 million in pre-owned inventory. * Doubled pre-owned sales volume to 100unts/mo in 6 months by improving inventory mix, optimizing online product descriptions and transitioning to one-price market based pricing model. * Consistently achieved top 10 finishes for pre-owned sales in western region. * Regularly assisted brand specialists in closing sales to C-level executives in all industries. * Reduced employee turnover rate below 10% by implementing a training and career path program for new hires. * Led daily sales meetings and provided weekly 1-1 training session for new hires. * Improved internet lead contact rates from 60% to 85% by reducing response time under 5 mins. * Sold pre-orders on unreleased, undrivable vehicles with $5k commitments and 9 month + production cycles * Managed vehicle ordering and tracking process. Show less



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Account Manager

  • Oct 2017 - May 2018

  * Responsible for business development in Northern California territory * Identified key stake holders through self-driven internet research and working cross-collaboratively with various area teams under the GM umbrella. * Managed prospecting status, data integrity, and forecasting in Salesforce.com * Analyze and compile weekly reports on account details such as usage, sales data and client comments for dealer partners. * Developed and led in-dealership sales training to help dealership staff overcome client apprehensions and objections. * Provided technical support to dealership personal troubleshooting OnStar activation issues. Show less



Audi Concord (Euromotors)

• Concord, California, United States

• Sr. Account Manager

  • Apr 2014 - May 2017

  * Responsible for dealership's lease portfolio with stated objective of maintaining 50% retention rate and converting non-captive service only customers. * In tandem with BDM, performed process analysis and implemented effective CRM campaigns that maintained ~60% lease loyalty and converted average of 15 non-captive clients each month. * Developed lease to retail program that created ~$300K in additional annual revenue. * Mined CRM database to identify and nurture prospective clients in to new business opportunities. * Networked with key C-suite clients to leverage their network of contacts. * Averaged 1000 outbound email/mo and 500 cold calls/mo Show less



Audi Concord (Euromotors)

• Concord, California, United States

• Audi Brand Specialist

  • Nov 2010 - Jan 2014

  * Consistently hit and exceeded sales/revenue targets by managing pricing negotiations and highly efficient sales processes. * Demonstrated proficiency by utilizing CRM and cold calling on a daily basis. * Offered excellent customer service by utilizing communication skills to provide efficient and friendly assistance to customers in person, over the phone and via email. * Top 10 National Audi Sales Associates of Year (2012 & 2013) * 2 Time recipient of Audi’s Fastest Lap Sales Award (2011, 2013) * California Product-Walk-Around Challenge Winner (2011) Show less