Experience

Walmart Health Virtual Care

• Hospitals and Health Care
• 1 - 100 Employee

• Relationship Manager

  • Sep 2022 - Present



Keira Jones Marketing

• Phoenix, Arizona, United States

• COO

  • Jan 2022 - Oct 2022

  • Maintains accountability for overseeing day-to-day operations of the company and contractors; and builds and maintains robust relationships with partners and vendors while prospecting for new business opportunities. • Improves organizational productivity and efficiency by creating new business processes for accounting, banking, invoicing, and money handling. • Maintains accountability for overseeing day-to-day operations of the company and contractors; and builds and maintains robust relationships with partners and vendors while prospecting for new business opportunities. • Improves organizational productivity and efficiency by creating new business processes for accounting, banking, invoicing, and money handling.



Design Pickle

• United States
• Design Services
• 300 - 400 Employee

• Senior Manager, Customer Success

  • Oct 2021 - Jan 2022

  • Promoted to Senior Manager, Customer Success, in Oct. 2021 after a successful tenure as Manager, which entailed optimizing the customer journey through a customer- and data-driven approach.• Augmented decision-making by analyzing key customer success data to create actionable insights for company leadership; and drove customer retention and satisfaction and MRR expansion by implementing customer engagement programs in coordination with Sales, Product, and Marketing teams.• Trained, coached, and mentored Customer Support and Account Management teams by leveraging a servant leadership approach that included leading by example.• Increased efficiency by recommending and implementing a range of new tools, processes, and technologies. Show less

• Manager, Customer Success

  • Feb 2021 - Oct 2021



Zenefits

• United States
• Human Resources Services
• 200 - 300 Employee

• Implementation Manager

  • Feb 2018 - Feb 2021

  • Managed a robust pipeline of 300+ implementations; and collaborated with leadership, product management, and other internal stakeholders to pioneer a new onboarding self-service workflow and process.• Liaised with customers one-on-one to understand their unique business and technical requirements and expectations to tailor bespoke solutions.• Championed and improved the customer journey by working across business lines with Software Engineers, Product Managers, and Sales to spearhead and resolve issues proactively.• Streamlined and improved implementation times by collaborating with leadership, product management, and other internal teams to enhance self-service product flows.• Empowered new hires in the US, Philippines, and India through training and coaching while working collaboratively to pioneer many of the new internal processes.• Communicated with customers empathetically while guiding them through the complexities of the new HR and payroll software; and remained in tune with their pain points and needs. Show less

• Customer Care Associate III

  • Jan 2015 - Feb 2018

  •Provide prompt and professional customer service in a fast paced environment• Tailor communications to align with the client’s technological proficiency to ensure theycomprehend the information provided• Work cross departmentally to accomplish goals and resolve client issues (SoftwareEngineers, Product Managers, Sales, Account Management, etc.)



In-N-Out Burger

• United States
• Restaurants
• 700 & Above Employee

• Level Five Associate

  • Feb 2012 - Feb 2015

  +Extensive customer service experience. +Clear and concise communication skills. +Effective delegation skills. +Teamwork oriented. +Strong emphasis on the quality of the product and work. +Extensive customer service experience. +Clear and concise communication skills. +Effective delegation skills. +Teamwork oriented. +Strong emphasis on the quality of the product and work.



Student Health Outreach for Wellness

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Intern

  • Sep 2014 - Dec 2014

  +Evaluate events and facilitated constructive discussion about what can be improved. +Implemented Improvement Plans within the organization. +Collaborated with members to create a more efficient organization. +Evaluate events and facilitated constructive discussion about what can be improved. +Implemented Improvement Plans within the organization. +Collaborated with members to create a more efficient organization.



Food for the Hungry, Inc.

• United States
• Non-profit Organizations
• 700 & Above Employee

• Marketing and Communications Intern

  • Oct 2012 - Dec 2012

  +Researched relevant material for the social media department. +Created and pitched proposals to various departments. +Collaborated, planned and executed a fundraising event with the Phoenix Suns. +Organized and prepared morale boosting incentives for organization participation. + Strategized and executed promotions in order to increase ticket sales. +Recruited volunteers to work at the event. +Worked a 100+ hours in the global office. +Researched relevant material for the social media department. +Created and pitched proposals to various departments. +Collaborated, planned and executed a fundraising event with the Phoenix Suns. +Organized and prepared morale boosting incentives for organization participation. + Strategized and executed promotions in order to increase ticket sales. +Recruited volunteers to work at the event. +Worked a 100+ hours in the global office.