Experience

Cortex Consult A/S

• Denmark
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Jun 2023 - Present

  -5+ years of IT technical experience with specialization in cloud technologies, automation, support, transitions, implementations, infrastructure projects, and operations. Proficient in Azure, Office 365, hybrid environments, Modern Workplace, IAM, PowerShell, and strong organizational skills for managing complex issues. -Focus on clear communication, efficiency, and optimization of work processes and workflows. -Leads implementation projects and provides high-level support to current and potential clients at levels 2 and 3 expertise. -Adept at fostering collaboration and acting as a bridge between technical and non-technical stakeholders, ensuring effective communication and alignment between project teams and clients. -Specializes in Modern Workplace implementations, including complex hybrid environments, with a primary role as the main contact for valued clients. Show less



Siteimprove

• Denmark
• Software Development
• 400 - 500 Employee

• Senior Support Specialist

  • Dec 2021 - Jun 2023

  -Provide efficient Tier 1 to 3 remote and onsite technical support to employees worldwide. -Creation and maintenance of documentation and procedures for both internal and external knowledge bases. -Utilize ticketing systems to log and track incidents, change, and service requests. -Work with our Platform Operations, Infrastructure, development teams to implement applications, functionality and integrations to our Line of Business in addition to hardware infrastructure improvements. - Develop automation scripts using PowerShell and Azure Automation to streamline processes. - Deployment, Maintenance and management of Azure/O365 environment, ensuring optimal performance and security. Includes Enterprise Applications, SSO, User Provisioning, ATP, Intune, Identity Governance, Azure AD and Licensing to name a few key areas. - Working closely with our security department to configure, test and implement security standard to meet relevant ISO and HIPAA certification requirements. Show less



IT RELATION A/S

• Denmark
• IT Services and IT Consulting
• 300 - 400 Employee

• Senior Support Specialist

  • Sep 2021 - Dec 2021

  -Provide world class Tier 1 and Tier 2 remote and onsite technical support to clients on an extremely broad variety of software and hardware, including but not limited to O365/Azure, Linux/Windows, ERP and CRM.-Creation and maintenance of documentation and procedures for clients, to ensure customer satisfaction for the team as a whole.-Utilize ticketing systems to log and track incidents, change, and service requests.-Work with Internal & External Operations and Infrastructure teams to determine and resolve problems at the second/third level.-Assists, mentors, and develops peers with on-the-job training.-Provide technical guidance, supervision, and mentoring for a team consisting of 30+ Support specialists.-Management of the daily operations of the team, such as, ensuring that Service Level Agreements & Customer Satisfaction Targets are met, and escalation/approval from first/second level to third. Show less

• Support Specialist

  • Jul 2020 - Sep 2021



Albatros Travel

• Travel Arrangements
• 100 - 200 Employee

• IT Support

  • Nov 2017 - Jun 2020

  -Provide a high degree of product and technical support to employees on-site and internationally via calls, chats, and emails. -Purchase and prepare material and providing training and assistance to end-users following implementation and for on-going improvements in application usage. -Manage the escalation and involvement from external partners for incidents, problems and changes relating to supported systems, platforms and applications. -Work with External Operations and Infrastructure teams to determine and resolve problems at the second/third level. -Analyze workflow to locate and isolate areas for potential improvement. -Ensure GDPR-compliance and achieving appropriate standards in regulatory, internal and external audits. Show less



Salescorp

• Denmark
• Telecommunications
• 1 - 100 Employee

• IT-Supporter

  • Feb 2017 - Oct 2017

  -Provide end-users with first-class technical support in an effort to resolve issues within established service levels. -Analyze call center metrics, service levels, and other performance indicators to ensure continuous improvement through effective management of the call center. -Performed office tasks including shipping, printing, data inputs in Excel and formulating call lists for appointments as well as handling all RMA-cases. -Provide end-users with first-class technical support in an effort to resolve issues within established service levels. -Analyze call center metrics, service levels, and other performance indicators to ensure continuous improvement through effective management of the call center. -Performed office tasks including shipping, printing, data inputs in Excel and formulating call lists for appointments as well as handling all RMA-cases.



Genki Co., Ltd.

• Entertainment
• 1 - 100 Employee

• Technical Chief & Stage Manager

  • Aug 2012 - Oct 2017

  -Served as a communications liaison between executives, artists, design staff, technical staff, vendors and crews. -Managed all production elements for full-scale live theater events with budgets up to $60.000. -Scheduled production meetings, artistic rehearsals, technical rehearsals, performer schedules and crew assignments for teams of up to 25 people. -Documented all personnel and scenery movement to create accurate charts, lists, and training materials. -Orchestrated all lighting, sound and scenery movement that occurred on stage for performances. Show less



Komplett Group

• Norway
• Consumer Electronics
• 200 - 300 Employee

• Event Technician

  • Jan 2014 - Apr 2016

  Copenhagen Games Net Party Fyn ∙ Opsætning og nedtagning af stand inkl. IT. ∙ Facilitering af konkurrencer. ∙ Ad hoc opgaver Copenhagen Games Net Party Fyn ∙ Opsætning og nedtagning af stand inkl. IT. ∙ Facilitering af konkurrencer. ∙ Ad hoc opgaver



Musicbase

• Board Member

  • Jan 2011 - Oct 2014

  ∙ Arrangerer lokale koncerter ∙ Finde lokale bands der vil optræde ∙ Bandhonorarer ∙ Promovering af koncerter og foreningen, uddeling og opsætning af flyers og plakater ∙ Producerer musik i programmer som Reason, FL Studio, Ableton Live ∙ Kurser i musik produktion ∙ Undervisning i diverse programmer til musik produktion. F.eks. Reason, Ableton Live og Magix Music Maker ∙ Arrangerer lokale koncerter ∙ Finde lokale bands der vil optræde ∙ Bandhonorarer ∙ Promovering af koncerter og foreningen, uddeling og opsætning af flyers og plakater ∙ Producerer musik i programmer som Reason, FL Studio, Ableton Live ∙ Kurser i musik produktion ∙ Undervisning i diverse programmer til musik produktion. F.eks. Reason, Ableton Live og Magix Music Maker