Ops Engineer

• May 2022 - Present

CSCC Engineer (Tier 2 Application Support)

• Jun 2016 - May 2022

Tier 2 Number Portability Application Support

VOIP Analyst Manager

• Feb 2013 - Jun 2016

VOIP Analyst

• Jan 2012 - Feb 2013

NCT NOC Technician

• Jan 2009 - Dec 2011

Knowledge of call and digit-by-digit routing translations dialing plans. Troubleshooting skills req'd to analyze complex call processing routing issues. Communications/interpersonal skills.• Multitask a variety of responsibilities at once, including troubleshooting 911 incident routine scheduled maintenances activities as required• Prompt identification, impact analysis and corrective actions associated with network degradation or outage events.• Job responsibilities also include monitoring varies network equipment along with network performances. This will also include troubleshooting documentation while speaking with customers and trouble ticket management (create, resolve, escalate and manage through to resolution). Many responsibilities also include Working closely with senior engineers for resolution on network issues and maintaining network outages through resolution. Show less