Operations Manager

• Jul 2023 - Present

Co-Founder

• 2022 - Present

Senior Manager, Growth Strategy & Operations

• Sep 2022 - Apr 2023

Develop and implement growth strategies for new markets in commercial and Medicare health plans and large employer groups. Lead procurement and implementation of new operating initiatives. Provide financial analysis to C-level executives and data-driven recommendations to inform strategic decision-making. Lead key business initiatives such as developing quality metrics for clinical teams, optimizing prior authorization process, and implementing performance management framework for adherence to service level agreements with clients. Show less

Business Optimization Consultant

• Sep 2021 - Aug 2022

Primary objective is to optimize resources and efficiency, develop systems and processes, increase profitability and further develop culture to drive practice growth, ultimately leading to top line revenue growth. Areas of analysis include cash flow, KPIs, profitability, operational efficiency, customer experience and marketing and referral programs. Primary objective is to optimize resources and efficiency, develop systems and processes, increase profitability and further develop culture to drive practice growth, ultimately leading to top line revenue growth. Areas of analysis include cash flow, KPIs, profitability, operational efficiency, customer experience and marketing and referral programs.

Associate Consultant, Total Health Management

• Jun 2019 - Aug 2021

The Total Health Management team (THM) at Mercer works with clients to address the health of their employees globally - including strategies to improve quality and access to care, program delivery of population health management and organizational change management supporting employee engagement in health management practices. • Participates as a member of the consulting team to collaborate, strategize, and lead clients in their well-being goals and objectives. • Manages projects for consulting team members and clients, including contract and financial analysis. • Provides guidance to clients on various health and benefits products, services, and solutions. • Gathers and interprets utilization and benchmarking data from carriers and vendors. Show less

Administrative Resident

• Jul 2018 - May 2019

Operations • Created analytical datasets for utilization and reimbursement trends among network’s leading payers. • Implemented process improvement initiative to reduce emergency department utilization in favor of alternative care services (e.g. urgent care) among Providence employees. • Analyzed utilization trends among Providence Health Network’s Medicare managed care, commercial, and ACO plans to present opportunities to Providence Health Networks Operation’s team. Strategy and Business Development • Led project management efforts for Food is Medicine, a population-health based initiative with a direct-to-employer partnership. • Administered reports regarding strategic impacts on employer ACO, and commercial quality metrics utilizing Tableau. • Developed key performance indicators for Providence Health Network’s Medicare and Commercial plans to contribute to overall Network’s pro forma. Provider and Ancillary Contracting • Utilized MediTract to develop a dashboard to track ancillary services with network urgent cares, skilled nursing facilities, and ambulatory surgery center. Show less

Clinical & Administrative Intern, East West Medical Group

• Jan 2017 - May 2017

• Conducted research around herbal medicine therapy to treat dementia and presented findings to the board of directors and physician group. • Developed a user-friendly website platform in the expansion of the group’s marketing initiative to reach patients in Orange and Fullerton Counties • Designed labeling and marketing for a portfolio of pharmaceutical supplements spanning over 200 products under the medical group pharmacy. • Shadowed providers in service lines such as cardiology, pulmonology, and internal medicine to understand their clinical workflow and physician needs. Show less

Kinesiology Lab Assistant, California State University Fullerton

• Jan 2014 - May 2017

• Led Kinesiology computer lab course by guiding students through SPSS, STATA, and other analytic programs. • Led Kinesiology computer lab course by guiding students through SPSS, STATA, and other analytic programs.