Experience

The Resort Company LLC

• United States
• Hospitality
• 1 - 100 Employee

• FOM

  • Jan 2004 - Present

  • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. • Ensure that all accounting transaction and cash handling procedures are in compliance. • Relive front office departments for breaks/lunches. • Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals. • Pro actively identify potential guest issues. • Assist housekeeping in day-to-day activities. • Recruit, hire, train and retain associates for all supervised departments. • Perform associate evaluations, provide coaching and development. • Monitor guest satisfaction processes, and respond to guest concerns, and inquiries. • Create and produce reports as required. • Develop monthly training items to foster development and cross training with other departments. • Participates in property initiatives.



House

• DUBAI

• DUTY MANAGER & FRONTOFFICE EXECUTIVE

  • Feb 2008 - Nov 2008

  Report to Assistant Director Of Room Ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves any issues that may arise. Supervises, directs and supports Reception, Concierge, Guest Relations and Reservations teams during peak periods. Assists Guest Relations in greeting, rooming, and sending off VIP guests. Conducts daily departmental briefings and provides input for regular Front Office meetings. Checks billing instructions and monitors guest credit. Analyses and approves discounts and rebates. Takes action with the Property Management Systems (PMS) in emergency situation. Fully conversant with all hotel emergency procedures. Department Trainer. Assists in planning for future staffing needs, recruitment, orientation and training of new team members. Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation. Provides input for probation and formal performance appraisal discussions. Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance. Controls and monitors departmental costs on an ongoing basis to ensure performance against budgets



Holiday Group

• United States
• Hospitality
• 1 - 100 Employee

• OPERATION MANAGER

  • Jan 2004 - Oct 2005

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