Experience

Encore Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Support Manager

  • Feb 2023 - Present

  -Supervise 10+ contracted IT break/fix and deskside employees inside the Cincinnati Children's Hospital (CCHMC) environment.-Ensure proper support of end users and address any escalations.-Handle new CCHMC site acquisitions and provide IT consulting and technician staffing for transitions. -Oversee installation of new CCHMC assets inside of new construction areas and newly acquired practices.-Coordinate moves of IT equipment within the CCHMC environment.-Provide Level 2 IT support to Deskside and Break Fix technicians.-Present monthly service summaries for CCHMC leadership. Show less

• Deskside Support

  • Sep 2018 - Feb 2023

  Contracted with Cincinnati Children's Hospital level 2 Support role with Macintosh, Windows, and VDI support. I work weekdays, weekends and nights (often the only level 2 tech in afterhours). Wherever support and coverage is needed, I am placed there.



Cincinnati Children's

• Hospitals and Health Care
• 700 & Above Employee

• Lead System Installer

  • Feb 2018 - Feb 2023

  I install standard and nonstandard Windows and Macintosh devices in patient rooms, labs, call centers, and administrative offices in Cincinnati Children's Hospital's network. I ensure a smooth transition from Windows 7 to Windows 10 as well as troubleshoot any initial setup and data transfer issues with end users on their personal or shared devices. I install standard and nonstandard Windows and Macintosh devices in patient rooms, labs, call centers, and administrative offices in Cincinnati Children's Hospital's network. I ensure a smooth transition from Windows 7 to Windows 10 as well as troubleshoot any initial setup and data transfer issues with end users on their personal or shared devices.



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Tire and Battery Sales Technician

  • May 2015 - Feb 2018

  I would sell tires and batteries to Sam's club members as well as preform the technician's aspect of the service. I would give professional recommendations and service advice. I would sell tires and batteries to Sam's club members as well as preform the technician's aspect of the service. I would give professional recommendations and service advice.