Experience

Katrick Technologies Ltd
• United Kingdom
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee
• Engineer Intern

  • May 2021 - Present


Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Jun 2019 - Nov 2019

  • Continuously improved and achieved targets, reducing call times to enable a higher volume of customer response and relieving the workload of my team. • Entrusted to monitor colleague’s performance and assist them in finding resolutions to difficult situations. • Resilience in not yielding to customers’ demands for refunds and gift vouchers when it is out with the company’s values, terms and conditions. • Improved negotiating skills, reducing losses to the company by ensuring customers payment was kept in house and their complaints were satisfied without being overindulged.



Mount Stuart Trust

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Experience Attendant

  • Jun 2016 - Sep 2018

  Seasonal work which included the following responsibilities: • Maintained a high level of customer engagement by performing presentations to large groups in a professional manner. • Managing the public to ensure they were safely directed around the house without touching and damaging the rare and valuable items within the estate. • Boosting business revenue by encouraging guests to buy products and book exclusive tours. • Aided team member training by imparting knowledge and exhibiting correct working behaviour whilst being shadowed. • Growing the brand of the organisation by creating a rapport with the customers and clients.