Digital Forensics Consultant

• Oct 2021 - Present

Technical Support Engineer

• Nov 2020 - Aug 2021

• Supported admins from different companies on troubleshooting Proofpoint’s secure email suite • Managed 4-8 support cases a day for tasks such as adjustments to email firewall rules, spam settings, user import profiles from ActiveDirectory, etc. • Assisted in mitigating specific email based attacks after they’d been identified; eg: subscription bomb, phishing • Helped reduce the amount of spam specific users received after they had been targeted in a campaign by introducing custom email firewall rules for their needs • Identified issues with client’s email flow and provide steps on how to get it sending/receiving as they intended • Used Linux administration to gather information and resolve issues • Utilized Salesforce to interact with customers and post responses

Owner, Teacher, Tutor

• Dec 2018 - Nov 2020

• Started a business (sole proprietorship) and created a website through WordPress.org • Tutored 3 middle-school students a day through one-on-one sessions • Talked with parents and school members to organize meeting times • Taught 700 different kids in over 2000 classes using VIPKid’s computer software • Obtained 12 unique level certificates through VIPKid • Started a business (sole proprietorship) and created a website through WordPress.org • Tutored 3 middle-school students a day through one-on-one sessions • Talked with parents and school members to organize meeting times • Taught 700 different kids in over 2000 classes using VIPKid’s computer software • Obtained 12 unique level certificates through VIPKid

Department Lead

• Feb 2018 - Nov 2018

• Hired 3 teacher replacements to improve the English department over 10 months• Guided teammates and analyzed company processes for improvements • Emailed HR and CEO to keep communication open• Wrote reports on student achievement rates and presented them at board meetings • Promoted twice in 5 years at the company due to keen eye and willingness to go above and beyond normal duties

Writer

• Feb 2016 - Nov 2018

• Coordinated with different departments and coworkers on different projects• Wrote 4 education books• Utilized Microsoft suite for organization and presentation

Teacher

• Jul 2013 - Nov 2018

• Designed visual graphs of compiled data to motivate students to improve before exams • Spoke with customers/students to carefully explain difficult concepts • Taught 7 different levels and helped hundreds of students move onto degree level programs over the years

Teacher

• Jun 2012 - Jun 2013

• Educated children in classes of 10 students; Successfully taught over 6 different levels • Recruited new students and organized interesting holiday events • Educated children in classes of 10 students; Successfully taught over 6 different levels • Recruited new students and organized interesting holiday events