Assistant Store Manager

• Feb 2020 - Present

Assistant Store Director

• Apr 2010 - Feb 2020

Manager of 40- 55 employees, scheduling, ordering, interviewing, orientation, issuing disciplinary action, train stores in the Dallas area on providing Superior Customer Service, budgeting, P&L, maintains store conditions, Safety, hands on. Manager of 40- 55 employees, scheduling, ordering, interviewing, orientation, issuing disciplinary action, train stores in the Dallas area on providing Superior Customer Service, budgeting, P&L, maintains store conditions, Safety, hands on.

Insurance Agent

• Jul 2009 - Apr 2010

Opened small insurance agencies for a big insurance agent in local grocery stores and Latino markets. Opened small insurance agencies for a big insurance agent in local grocery stores and Latino markets.

Internal Auditor

• Jul 2004 - Jul 2009

Audited internal auto loans processed by funders to ensure they were financed correctly and in compliance, all stipulations had to be met. Audited internal auto loans processed by funders to ensure they were financed correctly and in compliance, all stipulations had to be met.

Research Analist III

• Sep 1999 - Jul 2004

Hub Site operations center, assisted branches with banking errors using a PAC Remedy system, researched complex issues ensuring all inbound issues here handled in a quick manor. Issuing credits, debits, wire transfers, holds, stop payments, fraud and training. Hub Site operations center, assisted branches with banking errors using a PAC Remedy system, researched complex issues ensuring all inbound issues here handled in a quick manor. Issuing credits, debits, wire transfers, holds, stop payments, fraud and training.

Training Manager

• Jul 1998 - Sep 1999

Pharmacy customer service trainer, trained all new hires to handle all inbound calls, managed their handle time, wait time, and coached employees once on the floor. Pharmacy customer service trainer, trained all new hires to handle all inbound calls, managed their handle time, wait time, and coached employees once on the floor.

Retail Manager

• Apr 1997 - Jul 1998

Managed a store of 5-7 employees, ordering, scheduling, budgeting, training new hires, setting up orientation, providing great customer service. Managed a store of 5-7 employees, ordering, scheduling, budgeting, training new hires, setting up orientation, providing great customer service.

Assistant Manager

• Mar 1996 - Apr 1997

Assisted store manager, maintained store conditions Assisted store manager, maintained store conditions