Sales Operations Manager

• Feb 2022 - Present

Software Application Administration and Development• Assist with the planning of application changes, development, and installation of upgrades and new releases.• Salesforce -Develop, implement and maintain Salesforce customizations, applications, extensions, and integrations. -Utilize best practices to perform operational support, enhancements, and bug fixes as needed to the Salesforce.com platform -Participate in the planning/analysis of business requirements for system changes and enhancements. -Collaborate inter-departmentally to identify business needs and translate them into technical solutions.• Titandxp -Create and Manage Surveys, Signature Documents, and Confirmation Templates within Titan. -Create an external connection to Salesforce from Titan so that document data flows into appropriate objects. • Create and execute unit, integration, and user acceptance test plans, including use cases and test data• Development/Admin Experience In Salesforce, Titandxp, Form Assembly, Bireye, Salesforce Voice, Vonage Contact Center, Geopointe, Visual Remote Assistant, and Various Salesforce Connected Applications. Sales Reports Management• Produce and audit End of Month KPI Reports• Compile and format Sales Compensation Reports• Assist in Process and Data Management for salesforce data• Create and Produce the company's weekly KPI slide deckTrade Show Logistics• Registration, Booth Requirements, Hotel Reservations, Lead RetrievalSocial Media Management Support• Monthly Social Media Posts and Reports• Google and Facebook review managementVonage Call Center Application Management:• Manage Call Center IVR and implement any changes requested by the management team• Provide detailed reports and dashboards to Call Center Managers and VP of Support.Technical Support• Provide technical support for all call center-related issues• Provide support and alert third-party technical support of cyber threats

Salesforce Sales Analyst

• Jul 2020 - Feb 2022

Core Responsibilities:• Support the sales team using salesforce with process improvement, measurement, tracking and analytics relevant to their functional areas • Administered and developed Salesforce CRM for Sales, Marketing, Accounting, Operations and Support Departments.• Used the Salesforce platform cross-functionally between departments to create dashboards and reports involving key metrics.• Developing and maintaining daily, weekly, monthly and yearly reports and Key Performance Indecators.• Partnered with Sales Leaders to create and maintain sales forecasting models and data.• Managing and maintaining sales and operations data in Salesforce CRM and other software programs. Achievement Highlights:• Improved customer support processes by designing/creating new IVR and salesforce process.• Developed and implemented new applications to automate manual tasks for Sales & Operations• Designed and executed national social media strategies across LinkedIn, Twitter and Facebook

Business Development Specialist

• Oct 2018 - Apr 2020

Achievement Highlights: • Sourced and prepared new Medicare data set of physician leads which generated 1.5 million in revenue and onboarded 130 physicians. • Internationally sourced and negotiated pricing for new EEG bags, improving the quality of service for the patient and allowing the company accreditation by Joint Commission. • Designed and built out a billing application on Salesforce for the purpose of reducing the rate of billing errors. • Implemented mail forwarding as part of maintaining 40 offices across the U.S. streamlining accounting operations. Core Responsibilities: • Created market assessment playbooks giving sales managers in-depth analytical insight into their representatives’ territories allowing the sales team to strategize their efforts. • Generated and distributed the company's daily and EOM sales stats to the executive team. • Tracked the goals vs actuals by region by sales rep monthly to give the executive team further insight into growth and performance. • Tracked the organization's key performance indicators (KPIs) to provide week over week data comparisons to forecast and identifying workforce needs and company growth. • Created an analytical overview of each region allowing the executive team detailed regional insight. • Assisted in compiling the metrics and presentations for monthly management meetings. Salesforce Administrator: • Develop Customizations to Salesforce.com fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards that improve workflows and reporting. • Maintained data quality and integrity by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data. • Assisted by making change recommendations, technology research and assessments to identify Salesforce solutions for best strategic, functional, and technical fit. • Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses.

Sales Representative

• Feb 2015 - Aug 2018

• Established new customer accounts through perseverance, instore service, cold calling, and exceptional service. • Achieved $400,000 in sales within 3 and half years with the company. • Identified prospects' needs and developed appropriate responses along with information on fitting products and services. • Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings. • Collaborated with management to create marketing campaigns for company sales events. • Cross-sold complementary products and services to customers.

Sales Representative

• Dec 2012 - Jan 2015

• Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members. • Completed all daily tasks and special assignments with an efficient and quality-driven approach. • Alerted customers to upcoming sales events and promotions. • Built relationships with customers to increase likelihood of repeat business. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. • Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members. • Completed all daily tasks and special assignments with an efficient and quality-driven approach. • Alerted customers to upcoming sales events and promotions. • Built relationships with customers to increase likelihood of repeat business. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Cashier

• Aug 2011 - Feb 2012