Community Manager

• Sep 2021 - Present

Started out as a Customer Support Agent in just 3 months I rose up to be Community Manager of Goodville Game. In just a month - Optimized and Formed from scratch new community and posting strategy that has been improved ever since. This experience helped me grow in skill, abilities and implement both my analytical and creative expertise. On this position I already has been able to successfuly: - Design Media Strategy - Realise full creation cycle for the Social Content Calendar (Facebook, Instagram, Threads, Twitter) - Forecast which actions will directly affect actual social Reach and Engagement and possible Reach and Engagement for the Content Posts - Analyse overall Community Mood Change, depending on the game behaviour and updates. - Delivered&Secured important feedback about before-mentioned to the Managing Leads of Marketing, Development and Testing departments (cross-team communication) - Closely work with content developers (2D Artists, Motion Designers, Art Directors) - Provide informative feedback about community suggestions - Provide official reply to the direct community inquiries (Facebook, Instagram, TikTok) - Create readable and sellable pitch texts for posts that will facilitate communication - Update and improve game tutorial base (Helpshift based) from the feedback and needs of users - Interview and headhunt a skilled professional on position of Customer Support Agent Show less

Maintenance Service Engineer

• Aug 2020 - Aug 2021

Manager of maintenance: I was really good at supervising construction workers team. Not too strict - but never failed a deadline. Always there to report state of the supervised building! Nice to talk and open up to :) Manager of maintenance: I was really good at supervising construction workers team. Not too strict - but never failed a deadline. Always there to report state of the supervised building! Nice to talk and open up to :)

Business Analyst

• Jun 2021 - Jul 2021

Administrator

• Oct 2019 - Jan 2020

Successfully managed to avoid conflict escalation between clients and sales managers. Took the main part in leveling up the KPI of the store. Successfully managed to avoid conflict escalation between clients and sales managers. Took the main part in leveling up the KPI of the store.

Interpreter-assistant

• Jun 2019 - Aug 2019

I have successfully provided assistance for foreign athletes during European Games, as well as resolving conflicts that arose between Minsk Airport service and team management. I have successfully provided assistance for foreign athletes during European Games, as well as resolving conflicts that arose between Minsk Airport service and team management.

Assistant Supervisor

• Feb 2018 - Jun 2018

Main achievements: Negotiated a 20% discount from 2 Hotels, which resolved an issue of accomodation for the supervising manager during her working trip. Provided useful help for a colleague, and stayed till 3am in the office - because I'd never let the team fail. Main achievements: Negotiated a 20% discount from 2 Hotels, which resolved an issue of accomodation for the supervising manager during her working trip. Provided useful help for a colleague, and stayed till 3am in the office - because I'd never let the team fail.