Experience

XBM Limited

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Regional Service Manager

  • Apr 2021 - Present



looking for new opporunity

• looking for new opportunities

  • Jul 2020 - Apr 2021



Insafe International Limited

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• National Service Manager

  • Nov 2019 - Jul 2020



Gunnebo UK

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• National Field Service Manager - Safe Storage

  • Jan 2018 - Nov 2019

  ● Accountable for the secure storage service engineering team reporting into the operations director for the UK/Nordics● Direct management and training of 35 employees, maximising productivity through ongoing performance monitoring and review● Execute HR policies including sickness/absence monitoring and reduction; conduct staff performance management and implement performance improvement plans to enhance staff productivity● Conduct regular staff 1-2-1’s and yearly appraisals, identify employee training needs and CPD● Develop service strategy, bringing efficiencies and promote value add service to all customers current and prospects● Examine financial data/statements and use them to improve profitability; manage costs by controlling overtime and identifying other unnecessary cost efficiencies; P&L responsibility for the secure storage team● Contribute towards the achievement of company’s strategic and operational objectives● Perform quality controls and monitor production KPI’s● Actively participate in meetings with stakeholders and customers to address business opportunities● Produce reports for management, keeping all relevant parties appraised of performance and productivity● Monitoring the Health and Safety requirements and making sure they are achieved at all times● Manage numerous projects; monitored all project deliverables including timing, scope and budgets to mitigate any risks● Collaborate with sales team to identify and grow opportunities within territory● Territory planning for service engineers● Stock analysis to create efficient stocks for engineers



ITR

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Warehouse Service Manager

  • Jul 2017 - Dec 2017

  ● Accountable for the entire warehouse operation and service delivery technicians reporting directly into the board of directors● Acted as consult for ITR to offer guidance to help bring efficiencies to the warehouse/service operation and to create scalable process improvements and structure for expansion in the next two years this turned into a permanent role within two days● Developed and managed a team of Warehouse Operatives, continuously raised the bar and managed performance using best performance tools● Accountable for the recruitment and training of personnel, maximised productivity through ongoing performance monitoring and review● Responsible for the safe and efficient storage and distribution of goods, tracked orders to ensure they were fulfilled● Worked collaboratively with customers, suppliers and transport companies● Participated in daily briefings with managers to discuss and resolve any issues● Carried out cycle counts and audits as required● Managed the use of resources to ensure best operational efficiency● Reported any defects found on site in relation to the product, equipment or facilities and instigate the resolution of issues● Created strategy and delivered a service improvement plan into the warehouse and field service to aid a double in size in the next two years● Project management for large exhibition orders updating key stakeholders on progress and actions● Delivered management information for the board of directors, updated the company on the department progress● Enhanced revenue by tracking late return of equipment and damage charges



Vision plc

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• National Service Manager

  • Dec 2015 - Jun 2017

  ●Direct control of engineers and three team leaders● Supported with the development of strategy for service and realising cost saving and work efficiency to help the company meet growth targets● Prepared customer service review documents containing service information and using excel software● Delivered service reviews to various clients in corporate , commercial and public sector clients across the UK● Management of the P&L for the service team, took appropriate actions to make sure service was giving a good margin back into the company● Developed a service dashboard KPI’● Project management of large scale roll outs of equipment to ensure the customer has a clear understanding and the company has the most efficient plan to achieve a quick install



Danwood

• United Kingdom
• Retail Office Equipment
• 100 - 200 Employee

• Customer Service Manager

  • Nov 2012 - Nov 2015

• Field Service Supervisor

  • Apr 2011 - Nov 2012

• Field Service Engineer

  • Dec 2009 - Apr 2011



Abc digital solutions

• Engineer

  • Jun 2008 - Dec 2009



Toshiba TEC UK Imaging Systems Ltd.

• Workshop Engineer

  • Oct 2005 - May 2008