Senior Manager Global IT Service Delivery

• Aug 2021 - Present

I manage the global IT team that supports Insulet's IT operational and expansion plans.Current projects:Incident managementRequest managementVendor and supplier managementVulnerability managementService channels

Global IT Service Delivery Manager

• Aug 2019 - Jul 2021

I lead the IT Service Delivery team including business as usual processes, vendor management, project management and the lifecycle of IT configuration items.

IT Service Delivery Manager - EMEA

• Mar 2019 - Aug 2019

IT Administrator

• Jun 2018 - Mar 2019

Senior Information Technology Specialist

• Aug 2016 - Jun 2018

Senior Desktop Support Analyst working for the Press Association. My role was to lead the Desktop Support team based in London and align the IT support function across the multiple sites. As well as being a leader and point of escalation I worked alongside other IT support teams to provide software, hardware and telecommunication services to the business. Project areas and interest: -Email and instant message client upgrade roll out. -Enterprise cloud storage and collaboration tools. -Rapid system imaging and endpoint client restoration. -Enterprise VoIP solutions. -Mobile and end point security. Show less

Senior Information Technology Specialist

• Oct 2015 - Aug 2016

Desktop Analyst at the Schlumberger Cambridge Research Centre. I was responsible for the deployment, monitoring and maintenance of the IT infrastructure and critical business systems for the company’s research centre in Cambridge and 3 remote sites. I offered personal support for senior management and program research scientists. Projects and achievements: • Improvement of the PC image deployment system to create a rapid process for PC building. • Enterprise telephony client upgrade. • Application support for non-standard National Instruments Lab equipment. • Windows 10 standard image build and testing. Show less

GTEC

• Jul 2013 - Dec 2013

In Bloomberg L.P. I was part of the Global Technical support team for the Bloomberg Professional Service. My role was to provide technical support to Bloomberg's global clients; assisting with hardware, software, biometric security, and networking connectivity. In Bloomberg L.P. I was part of the Global Technical support team for the Bloomberg Professional Service. My role was to provide technical support to Bloomberg's global clients; assisting with hardware, software, biometric security, and networking connectivity.

Information Technology Engineer

• Sep 2012 - Jun 2013

IT Engineer supporting 50+ small and medium size companies. The company offered IT solutions including MS Exchange administration, terminal services, server monitoring and support, connectivity troubleshooting and data backups. This was a great opportunity to understand that delivering quality core IT services is important for all business sectors. IT Engineer supporting 50+ small and medium size companies. The company offered IT solutions including MS Exchange administration, terminal services, server monitoring and support, connectivity troubleshooting and data backups. This was a great opportunity to understand that delivering quality core IT services is important for all business sectors.

Information Technology Consultant

• Jun 2012 - Aug 2012

IT Consultant looking after the POS systems at Excel London for the 2012 Olympic and Paralympic games leading a team in charge of POS IT installation, network configuration and POS IT support. This was and amazing experience that taught me the natural will of human kind to always be better and kind to each other. Our systems and machines are our inventions and they have a bit of that. We want them to run faster, better and with more functionality but we also want the systems to connect to each other. Show less