Experience

Real Time Networks

• Canada
• Security Systems Services
• 1 - 100 Employee

• Client Services Associate

  • May 2020 - Present



Boston Pizza International Inc

• Canada
• Restaurants
• 700 & Above Employee

• Implementation Technician - Western Canada

  • Oct 2011 - Aug 2018

  Provided overarching helpdesk support, technology management, and training for all divisions, franchises, business management units, and corporate service locations of enterprise. Managed full lifecycle of hardware and software implementation projects including research, development, planning, and deployment. Traveled to locations across North America to provide technical support, new hardware and software installations, upgrades, staff support, and training. • Project Management: Performed planning, testing, and implementation of SAP Afaria to POS systems and Windows Endpoints for all North American Boston Pizza Restaurants. • Systems Administration: Offered tier 3 on-call and technical helpdesk support • Documentation: Authored documentation to outline system design and facilitate installation and troubleshooting. Show less



TigerTel

• Canada
• Telecommunications
• 1 - 100 Employee

• Systems Administrator Western Region

  • Sep 2007 - Mar 2010

  Maintained and administered 24 x 7 helpdesk, network infrastructure, and telecommunications center for 5 regional offices in British Columbia and Alberta, reporting directly to the Director of IT. Ensured network connectivity and security including LAN and WAN networks, phone and call center systems, email servers, and employee remote access. Provided Tier 1, 2, and 3 technical support for all Western Region locations, filling in for Eastern Region in urgent circumstances. Completed additions, integrations, and changes to all desktops and servers. Worked closely with 3rd party vendors to assess new technologies and arrange hardware and software purchases. Supervised Junior IT and IS team members. • Systems Administration: Enhanced call center security with the implementation of internet restrictions via open source proxy server. • Documentation: Created system documentation to aid end users with installation and troubleshooting. • Performance Excellence: Received “Above and Beyond” award for exceeding expectations. Nominated twice for Employee of the Year. Show less