Experience

Brookline Bank

• United States
• Banking
• 200 - 300 Employee

• Universal Banker

  • Jan 2023 - Present

  Rowley, Massachusetts, United States Universal Banker position will be responsible to perform the job responsibilities of both a Teller and a Personal Banking Representative. Process financial transactions including deposits, withdrawals, check cashing and loan payments Provides excellent customer service, identifies customer needs, and suggests appropriate line of products Proactively develops new customer relationships and expands relationship with existing customer Research and resolve all customer problems and… Show more Universal Banker position will be responsible to perform the job responsibilities of both a Teller and a Personal Banking Representative. Process financial transactions including deposits, withdrawals, check cashing and loan payments Provides excellent customer service, identifies customer needs, and suggests appropriate line of products Proactively develops new customer relationships and expands relationship with existing customer Research and resolve all customer problems and inquires Interview consumer loan applicants. Submit and close consumer and equity loans Educates customers on all products and services and alternate delivery channels Cross sell products and services Engage in outside business development activities including cold calling and community involvement Contribute to the overall branch goals in sales and service Show less



Santander Bank, N.A.

• United States
• Banking
• 700 & Above Employee

• Relationship Banker

  • Jul 2021 - Jan 2023

  Lynnfield, Massachusetts, United States Make connections with customers in the branch and over the phone. Engage Consumer and Business customers through proactive, outbound calling for both service and relationship deepening opportunities. Assess customer needs by identifying opportunities to help achieve their financial goal. Be the expert on Santander Consumer and Business products and services and be able to articulate the benefits that will help customers based on their need. Recommend the best solutions based on… Show more Make connections with customers in the branch and over the phone. Engage Consumer and Business customers through proactive, outbound calling for both service and relationship deepening opportunities. Assess customer needs by identifying opportunities to help achieve their financial goal. Be the expert on Santander Consumer and Business products and services and be able to articulate the benefits that will help customers based on their need. Recommend the best solutions based on need; deliver solutions directly as well as introduce Investment and Mortgage partners, when appropriate. Build trust and deliver solutions by setting expectations and meeting commitments. Develop relationships with new and existing Consumer and Business customers by maintaining contact through early engagement calls and regular outreach with portfolio customers. Deliver an outstanding customer experience in every interaction.

• Teller Representative

  • Oct 2019 - Jul 2021

  Ipswich, Massachusetts, United States, Beverly,MA Adheres to safe deposit box procedures/ operations and guidelines Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the… Show more Adheres to safe deposit box procedures/ operations and guidelines Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals Validates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations



Seacoast Spartans

• U18 & U16 Assistant Hockey Coach

  • Sep 2017 - Oct 2018

  Exeter, New Hampshire



Seacoast Spartans & USPA

• Skill Development Coach

  • Sep 2017 - Oct 2018

  Exeter, New Hampshire -Work with players ages 5-20 -Create specific skill lessons based on ability of players - Monitor each players progress



City Ice Pavilion

• United States
• Entertainment Providers
• 1 - 100 Employee

• Pro Shop Attendant

  • Nov 2016 - Jun 2017

  Long Island City, New York Provide ice hockey knowledge and customer service to the patrons of the City Ice Pavilion ice hockey rink.



Greater New York Stars Hockey Club

• U16 Assistant Ice Hockey Coach

  • Oct 2016 - Mar 2017

  Brooklyn, New York



Madison Square Garden Entertainment Corp.

• United States
• Entertainment
• 700 & Above Employee

• Junior Camp Counselor

  • Jun 2016 - Aug 2016

  Tarrytown,NY • Create quality experience for campers ages 7-15 • Support other coach’s on ice two times a day with practices • Oversee the safety of 35-40 campers • Assist with the preparation for daily camp activities



OA Sports Center

• Facility Operations

  • Nov 2015 - Apr 2016

  Saco, Maine ICE ARENA • Assist Arena Manager with day to day operations of the Ice Arena a. Areas to include, but not limited to: i. Ice Maintenance, Staffing, and General Cleaning ii. Strategic Planning, Scheduling, and Event Planning • Work closely with OASC General Manager to develop a strategic Sales & Marketing plan for facility sponsorships and overall programming. ICE HOCKEY PROGRAMS • Serve as the Director of the following ice hockey programs: a. Learn 2 Play… Show more ICE ARENA • Assist Arena Manager with day to day operations of the Ice Arena a. Areas to include, but not limited to: i. Ice Maintenance, Staffing, and General Cleaning ii. Strategic Planning, Scheduling, and Event Planning • Work closely with OASC General Manager to develop a strategic Sales & Marketing plan for facility sponsorships and overall programming. ICE HOCKEY PROGRAMS • Serve as the Director of the following ice hockey programs: a. Learn 2 Play Hockey b. Mite Development c. All Leagues, Clinics, and Tournaments RESIDENTIAL COORDINATOR • Serve as the Residential Coordinator for the dorm located in Saco, ME • Responsible for overall leadership and management of the property Show less



ELC. Management Inc.

• Laborer

  • Jan 2013 - Nov 2015

  Falmouth, Maine Duties Include: •Landscaping •Grounds maintenance •Construction •Farming •Painting



New York Islanders

• United States
• Spectator Sports
• 300 - 400 Employee

• Event Assistant

  • Aug 2012 - Dec 2012

  Uniondale, New York •Attend events throughout Long Island •Promote the New York Islanders and the Islanders Kids Club •Create fan awareness and leads for sales team •Interact with fans at games and events

• Community Relations Intern

  • May 2012 - Aug 2012

  •Member of the Islanders Community Events (I.C.E.) Tour •Represented the New York Islanders Community Relations Department •Traveled to various schools and daily events on Long Island •Promoted The New York Islanders and the Islanders Kids Club •Maintained orderly crowd control during events •Assisted in setting up and breaking down activities



SUNY Cortland Athletic Department

• Event Assistant

  • Feb 2008 - 2011

  •Worked various SUNY Cortland athletic contests •Sporting Events: Men’s and Women’s lacrosse, basketball, baseball and softball •Responsibilities: Maintenance, security, ushering, controller of music