Experience

XPRT

• Spain
• Internet Marketplace Platforms
• 1 - 100 Employee

• Helpdesk Support

  • Oct 2017 - Present

  Provide customer support via Phone, Zendesk, Email, Chat Participate in sales lead qualification and nurturing Support customer throughout entire lifecycle (onboarding, quality checks, delivery, renewal) Help coordinate the delivery of content and other campaign-related materials from clients Admin: Renewal, Payment chasing, Downsell & Upsell Opportunities Standard procedures & reports: User-generated content screening, duplicate processing, email notification processing. Provide customer support via Phone, Zendesk, Email, Chat Participate in sales lead qualification and nurturing Support customer throughout entire lifecycle (onboarding, quality checks, delivery, renewal) Help coordinate the delivery of content and other campaign-related materials from clients Admin: Renewal, Payment chasing, Downsell & Upsell Opportunities Standard procedures & reports: User-generated content screening, duplicate processing, email notification processing.



Centro de Idiomas del Sureste

• Coordinador

  • Oct 2012 - Jul 2017

  Advertising, graphic design, managing, and teaching Advertising, graphic design, managing, and teaching



IGT

• Graphic Designer

  • Apr 2003 - Feb 2004

  Managed sales reps, Designed for restaurants in the metropolitan area for restaurants. Managed sales reps, Designed for restaurants in the metropolitan area for restaurants.



US Coast Guard

• Seaman

  • 1999 - 2001

  Trained coast guard officals Trained coast guard officals